Cyber Security Identity & Access Management Tech Lead

Non-Technical :

• Scheduling & Planning - should be able to plan and execute the deliverables as per the proposed design.
• Communication - Ability to communicate Up, Down, and Across All Levels of the Organization and Technical Backgrounds
• Detail Oriented - Good Understanding of IAM concepts
• Analytical, Self-motivated - Critical thinker who can analyze issues and is able to troubleshoot, along with the developers, to find root cause of the problem.
• Interpersonal skills and Professional demeanor - Respond to customer inquiries in a timely manner, guiding and advising customers on security best practices in a friendly customer facing manner.
• Team Player - Ability to work in a team & collaborate with other application team and infrastructure teams
• Problem-Solver - Processes tactical mitigations based on results of analysis and determination of issues found in the incident and issues found in inherited legacy systems.

Provide recommendation for improvements on the existing set up

Roles & Responsibilities :

• Incident Triaging - Performing incident resolution through analysis and technology support
• Daily Health checks and Monitoring
• Operation status reports and metrics : Incident management, Service request management
• SLA Management for respond, restore and resolve, Troubleshooting and resolution of issues, Configuration Management, Enhancements, Product Vendor Connect, Platform Support
• Knowledge management - SOP creation and updates. Knowledge transition. Provide complete knowledge of system flow and interdependence between various internal and external systems.
• Auditing & Reporting - Support in audits and provide Out-of-the-box reports

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.