Market Patient Access Manager

Market Patient Access Manager

The Market Patient Access Manager is responsible for the oversight and management of the Patient Access Managers. The Market Patient Access Manager works in conjunction with the Market CEO and Home Office to ensure accuracy, consistency, and efficiency in relation to all aspects of the patient access and registration functions for the Market.

Essential Job Functions

• Assess / evaluate current processes and drive continuous business process excellence to ensure accuracy and efficiency for all patient access responsibilities, ultimately increasing collections, improving patient experience, and driving accuracy for claim submission.
• Provide direct leadership, guidance, and ongoing coaching to the Patient Access Managers and Specialists as needed in conjunction with the Market CEO and Hospital Administrators.
• Organize and facilitate a holistic training program for Patient Access Managers and Specialists to include, but not limited to, patient access workflows, revenue cycle overview, insurance verification, time of service collections, and customer service to incorporate best practices and ongoing efficiency.
• Serve as a liaison between the Market Patient Access Department and Home Office to ensure consistent information is being shared with all team members to meet Revenue Cycle and patient access objectives, reporting concerns or opportunities to the Market CEO.
• Support Home Office in establishing the patient access function for new facilities from "Go Live" to "Stabilization" in conjunction with the Program Manager and Market leadership team.
• Support Market leadership in the hiring process to include identifying "fit" and ensuring strong identification of the right skillsets at the time of hiring, to include participation in the interviewing and selection process.
• Conduct audits to ensure accuracy and efficiency for all areas of patient access to include bank deposits, IMM / MOON, dietary logs, and any other audits identified by Market leadership or Home Office.
• Serve as initial resource to Market Patient Access Managers and engage Home Office team as necessary.
• Train new and existing Patient Access Managers and assist the market as needed during the Patient Access Manager transition.
• Develop and maintain training materials for all areas of patient access.
• Serve as subject matter expert related to all patient access processes.
• Conduct quarterly Market Patient Access Manager meetings.
• The Market Patient Access Manager role is primarily field-based, with minimal opportunity for remote work.
• Perform additional duties as assigned.

Basic Qualifications