Healthcare Operations Manager
The role of the Healthcare Operations Manager is to lead and manage each shift with the utmost care and empathy, fostering and ensuring a culture where safety and service are our top priorities. This position works in a high demand atmosphere, where attention to detail and organizational skills are critical.
Responsibilities :
- Foster a healthy, productive and safe work environment where our team members can learn and thrive in their roles.
- Manage and lead each shift ensuring a safety and service at all times.
- Review staffing levels and assignments daily and on shift to ensure coverage consistently.
- Communicate effectively and appropriately with the hospital team to meet their needs throughout the shifts
- Coach team members through situations that need immediate addressing
- Complete all reporting as required by shift
- Attract and retain impressive people providing exceptional service and leadership
- Maintain patient care and service plans and execute tasks ahead of schedule.
- Complete dashboards or any other customized client or executive report where applicable
- Serve as point of contact for any concern / team member recognition
The Manager will lead by example through the following ways :
Professionalism and IntegrityStrong organization and work ethicExcellent communicationCoaching with kindnessTeam LeadershipCollaboration with other internal department and client(s)Years of Experience : Supervisory healthcare preferred
Language Skills : Proficient in English both verbally and written
Education Requirements : High School Diploma / GED
Requirements :
Strong leadership and organization skillsAdaptability in fast pace and changing environmentsExceptional communication skillsPatient facing or transportation service experienceProfessionalism and IntegrityCoaching with kindnessTeam LeadershipCollaboration with other internal department and client(s)