Field Technical Service Specialist - Illinois

Job Description

Job Description

Midwest Regional Field Service Specialist – Monee, IL - Hybrid

Hankook Tire America Corp.

1) Company Overview

Hankook Tire & Technology is a global leader in high-performance tire manufacturing, founded in 1941 and headquartered in Seoul, South Korea. As the world's seventh-largest tire producer, Hankook operates advanced manufacturing facilities and offices in North America, including its U.S. headquarters in Nashville, TN, and a state-of-the-art production plant in Clarksville, TN. The company delivers innovative tire solutions for passenger vehicles, trucks, motorsports, and original equipment manufacturers (OEMs) worldwide.

2) Why Hankook

• Global Innovation : Pioneering innovative technologies and eco-friendly manufacturing practices.
• Career Growth : Opportunities for internal mobility, leadership development, and continued learning.
• Employee-Focused Benefits : Competitive health coverage, 401(k) with match, paid time off, ten paid holidays per year and employee discounts on tires.
• Inclusive Culture : Committed to diversity, teamwork, and sustainability.

3) Job & Job Description

Position : Midwest Regional Field Service Specialist

Location : Monee, IL

Reports to : Manager, Technical Services Team

Overview : Hankook's Technical Services Department works in after-sales service, warranty, and quality related roles. This position is responsible for interacting with Hankook's customers (distributors, dealers, and end-users) and internal staff regarding company products and warranties. Regularly travels to Hankook dealers and distributors as well as Hankook's own facilities to inspect tires returned for warranty / quality issues and communicates to all appropriate parties. This position is based out of Hankook's warehouse in Monee, IL.

4) Responsibilities

5) Requirements