Director of Spa - Waldorf Astoria Monarch Beach Resort

Director of Spa

Join us in Orange County, California and live in one of the nation's top vacation destinations with year-round sunshine, picturesque beaches, premiere attractions and a lively dining and arts scene. The award-winning AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for a Director of Spa to join the team! A Director of Spa is responsible for directing and administering the activities and services of all Spa-related operations (i.e. Spa, Fitness Center, Salon, etc.) in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards :

• Direct and administer all Spa operations to include, but not limited to, guest service, product quality and innovation, merchandising and marketing / revenue generation, inventory management and cost controls, systems use and management, budget and forecasting, report generation, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Develop and implement spa menus and marketing strategies
• Initiate and implement marketing and up-selling techniques to promote spa services to maximize overall revenue
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Recruit, interview and train team members
• Ensure team members have current knowledge of spa products, services, facilities, events and pricing and policies
• Resolve guest issues and concerns to guest satisfaction

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values :

In addition, we look for the demonstration of the following key attributes :

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.

Hilton offers its eligible team members a comprehensive benefits package including : Access to your pay when you need it through DailyPay, Mental Health Resources, Best-in-Class Paid Time Off (PTO), Go Hilton travel discount program, Supportive parental leave, Matching 401(k), Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount, Debt-free education : Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more), Career growth and development, Team Member Resource Groups

Salary Range : $130,000 - $145,000 based on applicable experience

Job : Spa, Health Club, Recreation

Title : Director of Spa - Waldorf Astoria Monarch Beach Resort

Location : null

Requisition ID : HOT0C27D

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