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L1 Support Analyst

L1 Support Analyst

Diverse LynxRaleigh, NC, United States
16 hours ago
Job type
  • Full-time
Job description

L1 support

  • Tier 1 support
  • Incident management
  • Ticket triage
  • Case management
  • Issue escalation
  • Root cause analysis
  • SLA adherence / SLA management
  • Knowledge base / SOP documentation
  • Service desk / Help deskL1 support
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Support Analyst • Raleigh, NC, United States

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