Director of Technology Operations - Omni - Remote

Director, Technology Operations - Engineering

At Optum, we are shaping the future of health care through technology that powers better outcomes for millions of people. As Director, Technology Operations - Engineering, you will provide strategic and operational leadership for enterprise technology operations, observability, and omnichannel contact center platforms. You will be accountable for the availability, performance, and resilience of mission-critical systems, leading global teams that monitor, operate, and optimize infrastructure and applications across cloud and on-prem environments. This role is key to delivering exceptional experiences for patients, providers, and partners while driving operational efficiency and innovation at scale. You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities

Strategic Operations Leadership

• Define and execute the enterprise operations strategy for observability, monitoring, and service reliability across all technology platforms
• Lead the Omni Operations Command Center (OOCC) and ensure operational rigor, rapid incident response, and alignment with business SLAs
• Establish and report on operational health metrics, SLI, SLOs, and KPIs to senior executives

Observability & Resilience

Omnichannel & Contact Center Operations

Cloud Engineering & Operations

Incident, Problem & Change Management

People & Vendor Leadership

Required Qualifications

10+ years in enterprise technology operations leadership, including running 24x7 mission-critical environments

5+ years leading observability, monitoring, or SRE functions, including dashboarding, telemetry, and synthetic monitoring

5+ years of operational ownership for omnichannel platforms (AWS Connect, Genesys, NICE, or equivalent)

Deep experience managing operational command centers and incident / problem / change processes

Solid background in cloud operations and engineering (AWS preferred), including automation, scaling, and FinOps awareness

Demonstrated ability to lead global teams and influence across engineering, security, and business functions

Proven excellent communication skills, capable of briefing executive stakeholders and translating technical issues into business context

Preferred Qualifications

Experience deploying AI / ML-driven observability (AIOps) solutions

Knowledge of ITIL, SRE, and DevOps frameworks

Proven success driving continuous improvement and operational modernization

Pay Range

The salary for this role will range from $132,200 to $226,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.