Laundry Attendant

Purpose :

Under the direction of the Supervisor or Store Manager on duty, the Laundry Attendant is responsible for the daily duties in maintaining high levels of customer service by offering a clean, safe, and friendly store.

Position Responsibilities :

Primary :

• Customer Service and Satisfaction : Assists customers with the use of payment systems, machine selection and operation, retail purchases, and wash / dry / fold orders; handles customer questions / concerns and informs Supervisor or Store Manager, as needed. Reports to work in a neat and clean manner and wears the appropriate uniform.
• Store Safety and Security : Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety.
• Store Cleanliness and Upkeep : Ensures that the highest level of cleanliness is maintained inside and outside of the store at all times; follows proper cleaning routines and documents completion.
• Building and Equipment Maintenance : Documents equipment and building maintenance issues appropriately, escalating unsafe situations to the Supervisor or Store Manager on duty.
• Retail : Maintains a good visual presentation of retail products at all times; maintains a thorough understanding of retail products and educates the customer; accurately processes sales and encourages customers to purchase additional items.
• Wash / Dry / Fold : Provides a consistent quality product to the customer by choosing the appropriate equipment for clothing and completing the order with care; completes logs accurately. Addresses customer concerns and issues in a timely and satisfactory manner; immediately inform Supervisor or Store Manager on the duty of any claims.
• Policies and Procedures : Ensure that all company policies and procedures are followed at all times.

Position Qualifications :

Knowledge / Experience :

Skills and Abilities :

Education :

Physical Requirements :

Additional Information :