Customer Service Advocate I
Spectraforce TechnologiesColumbia, SC, United States30+ days ago
Job type
- Full-time
Job descriptionProvides prompt, accurate, thorough and courteous responses to all complex customer inquiries. Inquiries are typically non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries. 65% Responsible for accurate and timely response to complex telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Maintain all departmental productivity, quality and timeliness standards. 15% Initiate corrective actions, process adjustments, or perform other research to resolve inquiries. Evaluate inquiries to identify underlying causes and implement actions to prevent future issues. Coordinate with other departments to resolve problems. 10% Provide feedback to management regarding customer issues. Maintain accurate records concerning issues. Follow through on complaints until resolved or report to management as needed. 5% Maintain knowledge of procedures and policies. Assist with process improvements by recommending improvements in procedures and policies. 5% Assist with the training of new employees and cross training of coworkers. Excellent verbal and written communication skills. Proficient spelling, punctuation, and grammar. Strong human relations and organizational skills. Ability to handle high stress situations. Good judgment. Ability to handle confidential or sensitive information with discretion. Ability to learn and operate multiple computer systems effectively and efficiently. Required Software and Tools : Basic computer operating skills. Standard office equipment. Preferred Software and Other Tools : Knowledge of word processing, spreadsheet, and database software. Work Environment : Typical office environment. High School Diploma or equivalent Required Work Experience : 1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience. Preferred Education : Associate Degree Preferred Work Experience : 3 years-of customer service or call center experience.
Title : Customer Service Advocate I
Location : Columbia, South Carolina 29229
Duration : 3 months (contract to hire) Partial
Time : Monday-Friday, 11 : 30am-8pm
Training - 4 weeks on a schedule of 8 : 30am-5pm
OT to be expected on Monday and Tuesday
Onsite Position will have an option to work remotely
Note : Working remotely would require a dedicated quiet workspace and access to high-speed internet (Employee is responsible for their own internet).
- Wireless Internet is not acceptable. The computer must be plugged or hardwired into Internet Modem.
- Equipment will be provided (Computer / Mouse / Keyboard / Monitor / Headset) to be used for work-related activities only.
Duties :
Skills :
Required Skills and Abilities :
Education :
Create a job alert for this search
Customer Advocate • Columbia, SC, United States
Related jobs
Claims Processing Representative.Responsible for responding to routine correspondence and telephone inquiries pertaining to claims or appeals.
Identifies incorrectly processed claims and completes a...Show moreLast updated: 30+ days ago
Job Locations US-SC-West Columbia Job ID 2025-3248 Category Product Support Type Full-Time ...Show moreLast updated: 5 days ago Responsible for responding to routine inquiries.Identifies incorrectly processed claims and completes adjustments and related reprocessing actions.
Reviews and adjudicates claims and / or non-medical ...Show moreLast updated: 30+ days ago 
Service Clerks / Writers, Service Technicians, Setup Technicians, Ag Tech Students and other service employees.Manages service operations within the dealership to maximize return on investment by opt...Show moreLast updated: 30+ days ago
Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Associates in one of our new TurboTax locations across the United States on...Show moreLast updated: 15 hours ago Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Associates in one of our new TurboTax locations across the United States on...Show moreLast updated: 15 hours ago 
Customer Service Advocate II Job Summary : Talent Software Services is in search of a Customer Service Advocate for a contract position in Columbia, SC.
The opportunity will be for four months with a...Show moreLast updated: 3 days ago
Schedule : M-F 7 : 30-4 : 00 or 8 : 00-4 : 30.Video Interview Training will be approximately 2 weeks.Preferred / Nice To Have Skill Sets / Qualities : .
Microsoft software is preferred.Job Description : Provides pr...Show moreLast updated: 30+ days ago Responsible for responding to routine inquiries.Identifies incorrectly processed claims and completes adjustments and related reprocessing actions.
Reviews and adjudicates claims and / or non-medical ...Show moreLast updated: 30+ days ago 
Job Location : Lexington, SC - out-of-state / overnight travel required.Travel : up to 50-70% to solar sites.ACT Power Services was created to provide industry leading services for our clients.As an in...Show moreLast updated: 30+ days ago
Assisted Living Community in Gaston, SC.Part time Flexible Opportunity.We value our staff and their dedication to our mission of making a difference in every patient’s life.That is why we mak...Show moreLast updated: 30+ days ago
Customer Service Representative.Duties : Provides prompt, accurate, thorough and courteous responses to all customer inquiries.
Inquiries may be non-routine and require deviation from standard screen...Show moreLast updated: 30+ days ago
Duration : 3+ Months (Contract to hire).Provides prompt, accurate, thorough and courteous responses to all customer inquiries.
Inquiries may be non-routine and require deviation from standard screens...Show moreLast updated: 16 days ago
AlliedTravelCareers is working with Jackson Therapy Partners to find a qualified Occupational Therapist (OT) in Elgin, South Carolina, 29045!.
Make a meaningful difference as a travel OT with Jackso...Show moreLast updated: 30+ days ago
At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better.
Our mission is to help people lead healthier, more fulfilling lives...Show moreLast updated: 20 days ago
Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry.
We are looking for driven individuals to come...Show moreLast updated: 15 days ago Customer Service Representative.This role is part of an inbound call center and directly helps our customers by responding to inquiries that may be non-routine and require deviation from standard s...Show moreLast updated: 30+ days ago 
Title : Customer Service Advocate II.Location : Columbia, South Carolina 29229.Duration : 3 months (contract to hire) onsite.
Time : Monday-Friday, 8am-8pm (schedules will be assigned at the training co...Show moreLast updated: 30+ days ago Customer Service Representative.Provides prompt, accurate, thorough, and courteous responses to all customer inquiries.Inquiries may be non-routine and require deviation from standard screens, scri...Show moreLast updated: 30+ days ago 
Ready for a Mission That Matters?.Hello, superstar! 🌟 Disabled Veteran Solutions (DVS) is looking for a 🌈.At DVS, you're not just another cog in the machine 🛠️ - you're a vital part of a.You'll ...Show moreLast updated: 30+ days ago
- Promoted
FCMB Claims Customer Service Advocate II
BlueCross BlueShield of South CarolinaColumbia, SC, USFull-time
- Promoted
Service Advisor
Blanchard MachineryWest Columbia, SC, United StatesFull-time
- Promoted
Claims Customer Service Advocate I
BlueCross BlueShield of South CarolinaColumbia, SC, USFull-time
- Promoted
Service Manager
Blanchard Equipment Company, IncSaint Matthews, SC, USFull-time
- Promoted
- New!
Tax Associate
IntuitSWANSEA, South Carolina, United StatesFull-time
- Promoted
- New!
Seasonal Tax Associate - Local
IntuitSWANSEA, South Carolina, United StatesFull-time
- Promoted
Customer Service Advocate
Talent Software ServicesColumbia, SC, USPermanent
- Promoted
Claims Customer Service Advocate III
LanceSoftColumbia, SC, USFull-time
- Promoted
Claims Customer Service Advocate I
LanceSoftColumbia, SC, USFull-time
- Promoted
Traveling Field Service Lead - Lexington, SC
ACT Power ServicesLexington, SC, USFull-time
- Promoted
Occupational Therapist / OTR / OT
Broad River RehabilitationGaston, SC, USPart-time
- Promoted
Customer Service Advocate II
StaffingColumbia, SC, USFull-time
- Promoted
Customer Service Advocate II
US Tech Solutions, Inc.Columbia, SC, USFull-time
- Promoted
Travel Occupational Therapist (OT) - $2,181 to $2,381 per week in Elgin, SC
AlliedTravelCareersElgin, SC, USFull-time +1
- Promoted
Licensed Clinical Therapist (LISW-CP / LPC / LMFT) •New office opens in December! •
LifeStance HealthGaston, SC, USFull-time
- Promoted
Customer Service-Respiratory and Sleep
Quipt Home MedicalLexington, SC, USFull-time
- Promoted
Claims Customer Service Advocate II
BlueCross BlueShield of South CarolinaColumbia, SC, USFull-time
- Promoted
Customer Service Advocate II
Spectraforce TechnologiesColumbia, South Carolina, United StatesFull-time
- Promoted
Customer Service Advocate II
BlueCross BlueShield of South CarolinaColumbia, SC, USFull-time
Customer Service Advocate, Remote
Disabled Veteran SolutionsStatewide, SC, USARemote
Full-time
Quick Apply