Warranty Coordinator

Job Details

What You'll Be Doing:

Capture accurate documentation of customer interactions and documents into the systems
Work closely with the installation, service and warranty teams
Submit all warranty billable items in a timely manner
Enter warranty work orders in the system
Maintain customer warranty files
Ensure parts are available for warranty service
Order and ship warranty parts to vendors
Track warranty repairs and parts in the system
Answer phones, email and texts

What You'll Bring:

Team player
Ability to prioritize tasks
Proven problem-solving skills
Customer service
Sales support
Order processing
Experience in the construction and / or facility management field preferred
Knowledge of windows, parts and warranty procedures and installation processes a plus
Ability to multi-task and prioritize among assignments with a strong adherence to deadlines
Excellent verbal and written communication skills
Must be organized, detail oriented and self-motivating
Proficient in Microsoft Windows, Word, Excel, Power Point
Positive attitude a must