Technical Customer Support Professional

Your Title : Customer Support Professional

Job Location : Westminster CO

Our Division : Field Systems

Ready to be the crucial link that connects our customers to success in Field Systems

What You Will Do

The primary responsibility of this role is to interact with customers and company representatives across various platforms including telephone email text chat and social media. The focus is on delivering exceptional pre-sales and post-sales service. The individual will be instrumental in handling customer requests processing returns managing service exchanges and ensuring up-to-date record-keeping. They will serve as a crucial liaison between customers and the company ensuring smooth and efficient communication and transaction processes.

Employee Value Proposition (EVP)

This role offers a dynamic opportunity to be at the forefront of customer engagement providing essential support that directly impacts customer satisfaction and company reputation. The individual will have the opportunity to develop strong communication and problem-solving skills work with a variety of customer service technologies and play a key role in refining customer service processes.

Effective Management of Customer Interactions

Accurate and Timely Documentation

Enhancement of Service Information Accessibility

Coordination and Scheduling of Field Service Calls

Management of Return Credits and Pricing Information

What Skills & Experience You Should Bring

Proven track record - demonstrated success with more than one year experience in a customer support role

Precision-oriented - exceptional attention to detail and a knack for streamlined processes

Tech-Savvy - proficient in computer usage including Microsoft and Google

Masterful Communication - exceptionally written and verbal communication skills that stand out

Solution-Driven - strong problem solving abilities customer-centric approach and analytical acumen

Empathetic approach - possesses empathy patience and a consistently positive attitude

Ticket system familiarity - experience with CRM software and support ticket systems is beneficial

About Trimble

Dedicated to the worlds tomorrow Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure build grow and move goods for a better quality of life. Core technologies in positioning modeling connectivity and data analytics connect the digital and physical worlds to improve productivity quality safety transparency and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services Trimble is transforming critical industries such as construction geospatial agriculture and transportation to power an interconnected world of work. For more information about Trimble (NASDAQ : TRMB) visit :

Compensation : Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and / or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation depending on circumstances not related to an applicants sex or other status protected by local state or federal law.

Hiring Range

$45898.00$58512.00

Pay Rate Type

Salary

Bonus Eligible

No

Commission Eligible

No

Benefits : Trimble offers comprehensive core benefits that include Medical Dental Vision Life Disability Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply : Please submit an online application for this position by clicking on the Apply Now button located in this posting.

Application Deadline : Applications could be accepted until at least 30 days from the posting date.

At Trimble we are committed to fostering a diverse inclusive and equitable workplace where everyone can thrive. Guided by our core valuesBelong Innovate and Growwe embrace and celebrate differences knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer welcoming individuals of all backgrounds and advancing opportunities while embracing race color gender identity sexual orientation religion disability veteran status or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and / or where it would not constitute undue hardship for Trimble. For more please see Trimbles Code of Business Conduct and Ethics at under Corporate Governance.

Our mission to transform the way the world works starts with transforming how we work together. By actively listening asking questions and taking intentional actions we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

Trimbles Privacy Policy

If you need assistance or would like to request an accommodation in connection with the application process please contact

Required Experience :

Unclear Seniority

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 45898 - 58512