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Lead Bilingual Case Manager
Lead Bilingual Case ManagerThe Women's Home • Houston, TX, US
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Lead Bilingual Case Manager

Lead Bilingual Case Manager

The Women's Home • Houston, TX, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Job Title : Lead Bilingual Case Manager

Position Type : Full Time

Location : Houston, 77055

Travel Percentage : 20%

Department : WLSC

Reports To : Director of Community Wellness

Salary : $50k- $60k

Pay Schedule : Semi-monthly

Description :

Grounded in the WholeLife® principles, this position provides comprehensive case management for residents at Family Place (FP) and Garden Place (GP) . In addition to direct services, the Lead Bilingual Case Manager will serve as the primary coordinator for case management activities across both housing programs, ensuring consistency in service delivery, supporting staff development, and strengthening housing stability for clients.

Key Responsibilities :

Case Management & Housing Support

  • Conduct intakes, assessments, and service plans for all residents at FP and GP.
  • Maintain a caseload while ensuring all residents receive comprehensive housing-focused case management.
  • Support clients in securing and maintaining stable housing, income, healthcare, and other essential resources.
  • Provide individualized resources, referrals, and follow-up for mental health, medical, and social service needs.
  • Ensure timely entry and maintenance of data in HMIS and other required systems for all housing clients.
  • Complete discharge planning and documentation for residents transitioning from the program.

Leadership & Oversight

  • Serve as the lead case manager for FP and GP , supporting and mentoring other case managers and interns assigned to these programs.
  • Provide peer consultation, guidance, and escalation support for complex client cases.
  • Assist in aligning case management practices with grant compliance, housing standards, and WholeLife® outcomes.
  • Coordinate with the Chief Operations Officer and program leadership to ensure staffing coverage, quality assurance, and program consistency.
  • Collaboration & Community Engagement

  • Work collaboratively with a multidisciplinary team, including internal departments and community partners.
  • Identify and strengthen partnerships with housing authorities, landlords, and service providers to improve client access to housing and supportive services.
  • Represent FP and GP case management at collaborative meetings, community outreach events, and interagency partnerships.
  • Administration & Compliance

  • Maintain updated case notes, progress tracking, and tenant files in accordance with agency and funder standards.
  • Document incidents, complete risk assessments, and provide crisis intervention to ensure safety and stability.
  • Track outcome measures, submit monthly program reports, and contribute content for newsletters or updates.
  • Attend all-staff meetings, case consultations, and team meetings.
  • Perform other duties as assigned to support the success of the housing programs and the organization.
  • Qualifications :

  • Bachelor’s degree in Social Work, Psychology, Counseling, or related field required; Master’s degree preferred.
  • Minimum three years’ case management experience serving populations experiencing homelessness, substance use, or mental illness.
  • Demonstrated experience in housing-focused case management and knowledge of local housing resources.
  • Must be bilingual (English / Spanish) .
  • Prefer experience working with community collaborations and housing authority systems.
  • Valid Texas driver’s license and ability to drive agency vehicles.
  • Flexibility to work evenings and weekends as needed.
  • Strong organizational, communication, and leadership skills to guide case management staff across FP and GP.
  • Reasonable Accommodation Notice :

    We are committed to providing equal access to all applicants. If you require a reasonable accommodation to apply for a position or participate in the interview process, please contact hr@thewomenshome.org.

    Benefits :

    We offer a comprehensive benefits package that includes :

  • Healthcare : Choose from three medical plans, two of which are 100% employer paid. Our plans provide comprehensive coverage to ensure your well-being.
  • Retirement : We provide a 401(k) plan with a 4% company match, helping you secure your financial future.
  • Paid Time Off : Enjoy 20 days of paid time off (PTO), plus 10 holidays and a floating holiday for flexibility in your time management.
  • Wellness Programs : Initiatives to support your physical and mental well-being, ensuring a healthy work-life balance.
  • Long Term Disability : We offer 100% employer-paid Long Term Disability coverage, providing financial protection in case of extended absence due to illness or injury.
  • Life Insurance : Benefit from a 100% employer-paid life insurance option, ensuring the security of your loved ones.
  • Professional Development :

    At the Women's Home, we are committed to your professional growth and development. We provide ongoing training and learning opportunities to help you excel in your role and advance in your career. You'll have access to :

  • On-the-job training and mentorship.
  • Workshops and seminars related to your role.
  • Opportunities to participate in industry specific conferences.
  • Reimbursement of the cost of role-related organization memberships
  • Imagine Your Impact…

  • Making a Daily Difference : Picture yourself in a role where your work directly impacts the lives of women in need. Every task, every decision, contributes to positive change.
  • A Culture of Dignity : Envision a workplace where dignity is not just a word, but a way of life. Here, you'll be respected and honored, and you'll extend that same respect to those we serve.
  • Integrity in Action : See yourself upholding the highest ethical standards in all you do, knowing that your integrity is the foundation upon which our organization is built.
  • Stewardship with Purpose : Imagine being part of a team that is not only responsible with resources but is driven by the purpose of creating a better future for our clients and our community.
  • Holistic Growth : Envisage a career where you're not only growing professionally but also personally. We invest in your development, helping you reach your full potential.
  • Who We Are :

    The Women's Home is a leading nonprofit organization dedicated to empowering women and building stronger communities. Since 1957, we have been providing vital support and services to women in need. Our mission is to build communities that strengthen women and support families as they reclaim their stability.

    At the Women's Home, we are committed to fostering an inclusive and supportive work environment where every employee can thrive. We value diversity and believe that our differences make us stronger. Our team is passionate about our mission, and we work collaboratively to make a meaningful impact on the lives of the women we serve.

    We believe in the power of every individual to make a difference. When you join our team, you become part of a community dedicated to building whole lives and empowering women to achieve their fullest potential.

    Are you ready to imagine a brighter future with us?

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    Bilingual Case Manager • Houston, TX, US

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