Desktop Support Specialist
Merge IT LLCSandston, VA, United States1 day ago
Job type
- Temporary
Job descriptionReimage and deploy PCs as part of refresh or break / fix processes Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals Support users with Office 365 applications and Windows OS issues Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools Collaborate remotely with team members across other locations to resolve complex issues Perform basic hands-and-feet network support : check switch power status, create console sessions as directed Ensure timely and professional communication with end users and team leads Proven hands?on experience with Office 365 at the deskside level Basic knowledge of device imaging, reimaging, and PC deployment best practices Excellent problem?solving and customer service skills Experience using ServiceNow or similar ticketing systems Familiarity with Windows Autopilot deployments Hands?and?feet network support (switch checks, console sessions) Certifications such as A+, MCP, or ITIL are a plus but not required
Base pay range
$30.00 / hr - $31.00 / hr
Our enterprise-level client is seeking to add a Desktop Support Specialist to the team in Sandston, VA. Please see below for full details-
Job Notes
- 6-month contract / extensions possible and perm conversion are possible, but not guaranteed
- Onsite in Sandston, VA
- Drug & Background required
- Schedule = 8am - 5pm M-F
- Pay Rate = $30-31 w2 per hour plus benefits
Key Responsibilities
Technical Environment & Minimum Requirements
Nice to Have
Certifications
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Desktop Support Specialist • Sandston, VA, United States
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