Director - Information Services - LRHS CIO Administration

Position Details

Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare. As the only Level 2 Trauma center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US, we are committed to providing high-quality care to our diverse patient population. Our facility is licensed for 910 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits.

Lakeland Regional Health is currently seeking motivated individuals to join our team in various entry-level positions. Whether you're starting your career in healthcare or seeking new opportunities to make a difference, we have roles available across our primary and specialty clinics, urgent care centers, and upcoming standalone Emergency Department. With over 7,000 employees, Lakeland Regional Health offers a supportive work environment where you can thrive and grow professionally.

Active - Benefit Eligible and Accrues Time Off

Work Hours per Biweekly Pay Period: 80.00

Shift

Monday - Friday

Location

210 South Florida Avenue Lakeland, FL

Pay Rate

Min $119,142.40 Mid $148,928.00

Position Summary

Provides strategic leadership to department service lines which may include Applications, Enterprise Architecture, Service Desk, Project Management, Security and Access Management. This position has a key role in enabling LRHS to successfully increase organizational flexibility and agility, and ultimately deliver high quality customer services as well as ensuring that all major initiatives are successfully produced on time, within scope, and within budget. This role proactively assesses the impact of IT and healthcare industry trends to current and future enterprise information, applications, and security needs and projects. Interfaces with business leaders and other IT functional leaders to define applications and information initiatives and solutions for improving the organizations services and operations. Participates in IT strategy planning activities, bringing a current knowledge and vision of healthcare applications, solutions and best practices and processes. Researches and recommends a strategic action plan to prevent problems and to maintain high service levels for the user community. Establishes metrics, key performance indicators and service level agreements for driving the performance of information solutions delivery. Other responsibilities include information privacy and security, process improvement, end user service and support, vendor management and continuous process improvement. Provides proactive management, guidance, and oversight for all IT budgets including FTE's, expenses, and Capital.

Position Responsibilities

People At The Heart Of All We Do

Fosters an inclusive and engaged environment through teamwork and collaboration.

Ensures patients and families have the best possible experiences across the continuum of care.

Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.

Safety And Performance Improvement

Behaves in a mindful manner focused on self, patient, visitor, and team safety.

Demonstrates accountability and commitment to quality work.

Participates actively in process improvement and adoption of standard work.

Standard Work Duties: Director - Information Services

Strategic/Tactical: Develops enterprise strategic and tactical plans consistent with the LRHS Strategic Plan in collaboration with executive team members. Plans, develops and manages the implementation roadmap for the strategic and tactical plans. Plans, prepares and administers departmental expense and capital budgets. Suggests and recommends ideas and solutions for complex project based issues, needs and problems.

Business Alignment: Ensures strategic alignment of LRHS business areas with a goal of leveraging technology to improve customer service and maximize business results. Oversee the LRH portfolio of projects and the associated business and technical processes to ensure the efficient review, planning and execution of projects. Facilitate building and managing the LRHS Project Management Office by defining and developing project/program management strategies, practices, governance standards, processes, tools, and metrics.

Demand Management: Delivers prioritization and portfolio/project management, including planning and forecasting and having key input on the approval or cancellation of projects and project requests based on data, analyses and business circumstances. Partners with LRHS leadership to define opportunities to identify and prioritize projects based on predefined criteria (return on investment, productivity, compliance).

Relationship Management: Establishes and manages relationships with key stakeholders in the LRHS business areas and technology related vendors. Ensures vendor contracts are properly developed, negotiated, executed and managed.

Functional Management: Leads and develops multiple teams and staff. Allocates resources based upon the priorities and demand of the LRHS business areas. Ensures information assets and technologies are adequately protected; IT Risks are reduced; and appropriate standards, controls, security technologies, policies and procedures are established.

IS Management: Plans and manages the development and continuous improvement of the IS Management System, Solution Development Life Cycle methodologies and Project Management standards, processes and policies that enable the business to deliver quality solutions consistently and efficiently. Provide leadership to the IS teams and business by setting short and long term goals for the service lines in scope in alignment with the strategic plan and following best practices in the healthcare industry and proven processes in the IT industry. Ensure ongoing regulatory and compliance requirements are met, including HIPAA.

Technology Evaluation/Recommendation/Approval: Directs and oversees the evaluation, selection, purchase and implementation of applications and tools in concurrence with the LRHS standards

Executive Communication: Communicates on a regular basis with LRHS executive leadership, business area management and other key stakeholders to ensure services are being delivered in a manner consistent with current service level agreements and also to identify future requirements.

Solutions and Technology Currency: Analyzes technological advancements, both inside and outside the healthcare industry, to determine potential impact on the LRHS business environment. Prepares and presents technology recommendations to LRHS executive management

Stewardship

Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.

Knows and adheres to organizational and department policies and procedures.

Director/Assistant Director Capabilities

Demonstrates accountability for programs and services and/or organization-wide functional responsibilities within the system to support achievement of organizational priorities.

Coaches leaders and professional team members to create an environment that encourages continuous learning and development.

Engages direct leadership team to leverage talent, communicate a strong vision and mission and achieve buy-in.

Directs and participates in leadership team development, performance management and engagement.

Leads change by communicating a clear vision, influencing and motivating others, and developing relationships with key stakeholders.

Promotes and inspires a healthy and safe culture to advance overall system, team performance and service experience.

Maintains patient confidentiality and privacy, and adhere to HIPAA standards.

Competencies & Skills

Essential:

• Advanced level of strategic thinking, planning and organization and decision-making skills.
• Agility, adaptability and ability to manage and influence change.
• Advanced written and verbal communications skills, coaching and mentoring skills, negotiation and conflict resolution skills.
• Solid foundation in IT operations and customer service support functions.
• Excellent contract management and customer/vendor relationship management skills.

Nonessential:

• Healthcare operations and technologies

Qualifications & Experience

Essential:

• Bachelor Degree

Nonessential:

• Master Degree

Essential:

• Business Management, Information Technology, Computer Science, Engineering or related field of study.

Other information:

Certifications Preferred: Six Sigma, ITIL Master, PMI PgMP, COBIT or other applicable industry certification(s)

Experience Essential: Five to seven years in a technical/professional role with increasing leadership responsibility. Ten to 15 years of relevant work experience, with at least 5 years of leadership experience and ten plus years of managing applications teams, projects, programs, service desks, identity and access management, and/or IT security management. Leading difficult projects that have required strong leadership and change management.

Planning at the tactical and strategic levels. Budget development and administration. Financial management. Management of finances and resources.

Track record of excellent customer relationship management, vendor management, and contract management.

Experience Preferred: Fifteen years plus experience of either Project/Program Management, applications management, IT Security management. Two plus years in healthcare environment.