Manager - Platform Operations and Support

Platform Operations And Support Manager

Medline Industries is seeking a Manager to lead our Platform Operations and Support team. This leadership role is responsible for driving operational excellence by overseeing the performance, reliability, and resilience of our Internal Development Platform (IDP) and associated tools. The Manager will champion platform resilience and improved observability, ensuring robust monitoring, rapid incident response, and proactive issue resolution. By advancing the adoption of DevOps principles and fostering a culture of automation and collaboration, the Manager will deliver high-quality, dependable services to development teams. This position will manage a team of engineers and analysts, set strategic direction, and partner with stakeholders across IT, Security, and Business units to align platform operations with organizational goals and continuously enhance overall platform reliability.

Major Responsibilities :

• Lead, mentor, and develop a team of platform support analysts and operations engineers, fostering a culture of learning, accountability, and continuous improvement.
• Oversee the day-to-day operations, maintenance, and optimization of the Internal Development Platform and related DevOps tools.
• Set team goals, track progress, and ensure alignment with organizational objectives and key initiatives.
• Establish and enforce best practices for platform reliability, security, automation, and compliance.
• Drive incident management, root cause analysis, and resolution of complex platform issues.
• Collaborate with development, QA, security, and infrastructure teams to ensure platform solutions meet business and technical requirements.
• Oversee platform upgrades, patching, configuration changes, and integration projects.
• Manage platform access, permissions, and integrations, ensuring compliance with security policies.
• Develop and maintain documentation, standard operating procedures, and knowledge sharing resources.
• Evaluate and recommend new technologies, tools, and processes to enhance platform capabilities.
• Support audits, compliance activities, and risk management related to platform operations.
• Manage team capacity, resource allocation, and participate in budget planning.
• Communicate platform strategy, status, and risks to senior leadership and stakeholders.

Minimum Job Requirements :

Knowledge / Skills / Abilities :

Preferred Job Requirements :

The anticipated salary range for this position :

$115,440.00 - $173,160.00 Annual

The actual salary will vary based on applicant's location, education, experience, skills, and abilities. This role is bonus and / or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here.

We're dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.