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Data Center Technician

Data Center Technician

ExcellTwinsburg, OH, United States
1 day ago
Job type
  • Full-time
Job description

At CompucomStaffing , you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Data Center Technician to join their team onsite in Twinsburg, OH and provide end-user support. This technician will work the hours of 3 : 00PM to 11 : 00PM EST , supporting the 2nd shift, and be part of the on-call rotation.

New Installations (onsite DC) :

Review the DCRM (Data Center Request Management) tool and acknowledge the work request by providing a date for completion within 24 hours. Complete the installation date within three (3) days of the request hitting the queue. Installation priorities are to be coordinated with the onsite client leader. New Installations will include the following tasks :

  • Rack / cabinet installations
  • Install power strips within cabinets
  • Power up cabinets, label rack, update DCTracks
  • Plug in IT equipment using best practices for loading a cabinet and power strips
  • Space provision IT devices in DCTracks
  • Unboxing of hardware and disposal of packing material
  • Rack and stack of IT devices
  • Configure ILO / IDRAC on servers / network gear
  • Install all patch cords as required
  • Install trunks and patch panels as required to support additional capacity
  • Ping tests of all ILO connections
  • Attend planning meetings with customers, network, SAN teams
  • Customer communications for DCRM details and closure
  • Provide access for vendors and complete any required paperwork
  • Perform all IT audits, annual DCtrack and Tape audits
  • Parts ordering(quote gathering) and submissions for purchase ordering
  • Vendor access approval for break fix activity and facility repairs
  • Provide on call support as required
  • Provide Emergency onsite coverage (may be extended time frame)
  • Provide support to facilities teams during any power work being performed within the facility where pre and post IT power checks must be performed

Break / Fix repairs (onsite DC) :

In addition to work order tickets and MIM bridge, the tech may get called by infra teams to go and check cabling and / or hardware issues. Break / Fix repairs will include the following tasks :

  • Troubleshooting, isolating and repairing of all cables (SM, MM and copper)
  • Removal and installation of parts from inside of IT hardware to include but not limited to :

    • NIC's

  • SFP's
  • Memory
  • Hard Drives

    • Decom / Cabling (onsite DC) :

    Every decom request will be in a change record. Tech needs to confirm it is in a scheduled status before proceeding with the work. Decom / cabling tasks will include the following :

  • The removal of all patch cords from end to end of the cable path, to include both ends of patch panel connections
  • Remove old hardware from equipment racks and prepare for disposal per the decommissioning process
  • Remove all patch cords per above requirements
  • ADR / ERI tracking and coordination
  • Removable media (disk) disposal tracking and destruction

    • Blancco wipe process procedures

  • Shredding
  • Centralized point of contact between technical support groups and hardware vendors
  • Manage and coordinate hardware repairs for IT Data Centers
  • Work closely with key stakeholders, including external hardware vendors, SES, SIDM, HW Engineering, Change Management, MIM, and the application teams
  • Manage scheduling of hardware repairs for IT and Non-IT server and storage devices in the Data Center
  • Evaluate each dispatch request (VDT) to determine the applicable maintenance coverage, and the most cost-effective way to schedule the repair
  • Authorize Service Uplifts, T&M repairs, warranty repairs, installations and upgrades
  • Create incident requests (IR) to gather log files from technical support groups
  • Open Hardware Vendor service requests with diagnostic logs for the vendor
  • Participate in MIM bridge calls during hardware related outages, to gather the information needed to initiate the hardware

    • Wage Range :

    The rate for this position is between $34.50 - $50.60 per hour. Factors which may affect starting pay within this range may include geography / market, skills, education, experience and other qualifications of the successful candidate.

    Benefits :

    The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements : medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA / HSA pre-tax benefits.

    The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

    W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.

    CompucomStaffing ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com .

    #INDCCStaffing

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    Data Center Technician • Twinsburg, OH, United States