Supervisor Patient Access - SVH - Rotational shift - FT - Erie

Allegheny Health Network

Provides direct supervision of staff within the Pre-Service Center. Assists in the management of daily operational processes.

Essential responsibilities include :

• Supervising staff, evaluating work and current state results, monitoring staff time and recommending and implementing corrective actions. Independently suggesting new approaches for performance enhancement and improved productivity. Identifying, quantifying and monitoring account detail or workflow processes for barriers. Making process improvements or initiating courses of action for problem resolution.
• Using problem solving skills and planning abilities to diagnose and solve root process, payer and system issues impacting revenue cycle objectives. Addressing team barriers, process flow or productivity issues. Completing employee performance evaluations, monitoring attendance and providing disciplinary action as necessary.
• Organizing, delegating, monitoring and measuring special projects to ensure they are completed timely and accurately. Providing formal feedback on project results to management.
• Independently leading initiatives as assigned by management, coordinating task teams or other forums to deliver results as identified and / or determined by leadership. Providing formal updates and closure.
• Performing scheduling and preregistration duties including patient demographic validation, insurance benefit verification and coordination of benefits order. Excelling in all areas of pre-service including scheduling, preregistration / registration, financial clearance and insurance verification, and check-in and financial collections. Training and leading team members.
• Delivering a positive patient experience in all encounters. Performing any written or verbal communication necessary to exchange information with designated contacts promoting effective working relationships. Resolving patient issues in a concise and informative manner.
• Adhering to AHN organizational policies and procedures for relevant location and job scope.
• Performing other duties as assigned or required.

Qualifications include :

Preferred :

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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