IT Help Desk Intern

Job Description

Job Description

Ready to kick start your I.T. career?

The I.T. Help Desk Intern #makeslivesbetter by providing support to other helpdesk staff, all while learning the support role of helping end users on a variety of issues along the way.

This is a full-time temporary position, with potential for regular placement. We will consider part-time availability with a set schedule.

A Day in the Life

• Provides technical assistance and support to helpdesk staff for incoming queries and issues related to computer systems, software, hardware and phone equipment.
• Cleans and organizes IT areas of in-use equipment, helps with receiving of equipment and inventory of various IT equipment, and destruction and recycling / wasting of IT equipment.
• Aids in ticket creation and dispatch to appropriate individuals.
• Identifies and escalates situations requiring urgent attention.
• Handles various follow up and after ticket close items.

Must Have's

Preferred to Have's