Why Join Pareto
High Impact : Build operational systems that directly enable cutting-edge AI research
Growth Stage : Join during rapid scaling where your infrastructure work shapes company trajectory
AI Industry : Work with leading AI companies on innovative research projects
Greenfield Opportunity : Design operational systems from scratch rather than managing legacy processes
Technical Exposure : Gain deep experience in data labeling, AI workflows, and research operations
About the Role
We're seeking a Product Operations Manager to support our product team in implementing systems that enable consistent, efficient project delivery at scale. As we expand our portfolio of AI research partnerships and custom data labeling projects, we need someone who can work closely with our product and ops teams to operationalize new functionality that power these complex delivery projects.
What You'll Do
Process Excellence & Optimization
- Operationalize new product features and capabilities through standardized templates and best practices
- Build scalable workflows that create alignment between product, operations, and internal stakeholders
- Continuously improve development processes using emerging technologies in data labeling, research operations, and AI tooling
Data-Driven Performance Management
Establish comprehensive data collection across all touchpoints to enable meaningful reporting and analyticsTrack feature adoption, implementation success, and workflow pain points to prioritize improvementsCreate dashboards that surface actionable insights for product and operations teamsCross-Functional Collaboration & Support
Partner with internal teams to establish feedback loops and communication channels that surface issues earlyCollect client feedback and track quality metrics, timeline adherence, and satisfaction scoresSupport team onboarding, knowledge transfer, and training to maximize tool effectiveness across diverse projectsProduct Development Operations
Create visibility systems for product development timelines and feature delivery milestonesBuild communication frameworks to support product development initiativesDesign and facilitate key product planning sessions and stakeholder check-insEstablish monitoring systems to track product development progress and surface risks proactivelyWhat We're Looking For
Required Experience
3+ years in operations, program management, or similar role in data services, research, or AI / LLM environmentsExperience supporting complex, custom project delivery in a scaling technology or services environmentProven track record of implementing processes and systems that improve team efficiency and project qualityStrong analytical skills with experience in data analysis, reporting, and project metricsComfortable writing SQL queries and building dashboards to surface operational insights and identify process bottlenecks through data analysis.Familiarity with project management tools and data labeling platformsKey Skills & Qualities
Systems Thinking : Ability to see connections across teams and processes, designing solutions that work at scaleCommunication : Exceptional written and verbal communication skills with ability to work across all organizational levelsProblem Solving : Natural troubleshooter who proactively identifies issues and builds sustainable solutionsAdaptability : Comfortable in ambiguous, fast-changing environments with competing prioritiesCollaboration : Experience working effectively with cross-functional teams and managing stakeholder relationshipsTechnical Aptitude : Comfortable with data analysis, basic SQL, and learning new software platforms quicklyNice to Have
Experience in data labeling, large language models, or AI research environmentsBackground in research operations, academic research, or working with research institutionsFamiliarity with data annotation tools, quality assurance processes, and dataset managementExperience managing client relationships in a services or consulting environmentUnderstanding of LLM workflows and training data requirementsBackground in consulting, operations, or business analysisProject management certification (PMP, Scrum Master, etc.)Experience with APIs and data pipeline managementWhat Success Looks Like
First 30 Days
Audit current project delivery processes and identify key improvement opportunitiesEstablish relationships with research teams, data specialists, and key client stakeholdersImplement quick wins that demonstrate immediate value in project efficiencyBegin standardizing project workflows and documentation templatesFirst Year
Measurable improvement in project delivery efficiency and qualityScalable infrastructure supporting company growthReduced operational overhead for product and delivery teamsImproved client satisfaction and predictable project outcomesEstablished operational practices enabling rapid scaling of new partnershipsOur Commitment to You
We offer competitive compensation, comprehensive benefits, and a collaborative environment where your operational expertise will be valued and your impact will be visible across the organization. This role is perfect for someone who thrives on creating order from complexity and enabling others to do their best work.
We are an equal opportunity employer committed to building a diverse and inclusive team. We welcome applications from all qualified candidates regardless of race, gender, age, religion, sexual orientation, or any other protected characteristic.