Full Time - Lowe's Security Specialist - Day

Security Officer Job Post

Essential Functions :

• Provide a visible and proactive security presence throughout the location to deter loitering, vandalism, and other security concerns.
• Perform regular audits on physical security and product protection to ensure proper execution using hand-held mobile device.
• Conduct regular patrols of the interior and exterior store premises to identify potential security concerns both on foot and by using a company-owned vehicle.
• De-escalate situations involving both customers and associates using professional techniques.
• Respond promptly and appropriately to incidents, accidents, and emergencies, such as medical situations or fire alarms.
• Collaborate with store leadership and associates to enforce policies and procedures.
• Escort associates or customers to their vehicles upon request.
• Report any suspicious behavior, safety hazards, or security breaches to the appropriate authorities or management.
• Utilize case management system to complete detailed incident reports, including accurate descriptions of events, individuals involved, and actions taken.
• Utilize video management system to detect and prevent unauthorized activities and complete post-incident investigations.
• Review weekly physical security related reports and respond appropriately.
• On occasion, conduct external theft apprehensions which are in accordance with company policies and procedures, and according to local, state and federal laws.
• Conducts interviews in accordance with local laws and company policy on customers and vendors suspected of theft, reports suspected fraud to AP Management and Investigations team as needed.
• Attend monthly Safety Team meetings to stay informed about updates, concerns, and procedural changes.
• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs.
• Helps ensure associates have the tools and resources needed to provide exceptional SMART customer service.
• Prepares, completes, and maintains all case reports related to associate recoveries, Asset Protection apprehensions and Known Theft cases.
• Records and completes prescribed tasks in Case Management System.
• Participates in court hearings, if applicable. Updates case files and maintains relationships with local Law Enforcement.
• Validates physical security of the building, per company policy / procedure, throughout the day (Gates, Keys etc).

Minimum Requirements :

Preferences :

Pay Range : $19.50 - $21.85 per hour. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and / or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.