Client Success Associate
JLLCharlotte, NC, US- Full-time
Client Success Associate - Mid-Market Institutional Cre Investors
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
We are looking for an exceptional Client Success Associate to join JLL's Debt Management System (DMS) team. In this client-facing role, you will build and nurture strong partnerships with mid-market institutional commercial real estate investors, championing their success and maximizing their value from our DMS platform. You'll also play a key role in supporting our Client Success Manager with strategic enterprise accounts, directly contributing to outstanding client experiences and the growth of our platform.
Key Responsibilities
Relationship Management
- Develop comprehensive knowledge of each mid-market client's business model, portfolio structure, and strategic objectives using our client profile template
- Conduct bi-annual strategic reviews to align our services with evolving client goals
- Manage client relationships through regular check-ins based on client-specific cadence
- Serve as the primary point of contact for assigned mid-market accounts
Client Onboarding & Training
Proactive Support
Performance Tracking & Reporting
Qualifications
Estimated compensation for this position : 72,000.00 72,000.00 USD per year
This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location : On-site Charlotte, NC, Chicago, IL, Los Angeles, CA, Seattle, WA
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth :
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Client Associate • Charlotte, NC, US
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