RCM Implementation Specialist

Job Summary :

The Revenue Cycle Implementation Specialist is responsible for supporting the end-to-end implementation of revenue cycle solutions for healthcare clients, including hospitals, physician practices, or health systems. This role ensures seamless onboarding of services and technology by collaborating with cross-functional teams, coordinating project tasks, managing timelines, and supporting clients through all phases of the implementation process—from discovery to go-live and transition to operations.

Key Responsibilities :

• Serve as the primary point of contact for clients during implementation, ensuring consistent communication and status updates.
• Partner with internal teams (IT / Data Acquisition, HR, Operations, Training, Quality, etc.) to gather requirements, configure systems, and design efficient workflows.
• Develop and manage detailed implementation project plans and timelines; track progress and escalate risks or delays as needed.
• Facilitate discovery sessions and gather critical data such as payer contracts, client policies, and existing workflows.
• Coordinate and manage client system access needs, including submitting access requests, tracking approvals, and validating access for internal teams.
• Ensure proper setup of collection tool, denial workflows, and reporting infrastructure.
• Lead or support client training efforts on new systems, processes, and tools.
• Conduct system testing, validate setup accuracy, and resolve any configuration issues before go-live.
• Monitor early performance post go-live and partner with operations to resolve open items and ensure a smooth transition.
• Document implementation procedures, best practices, and lessons learned to improve future project success.
• Maintain compliance with HIPAA and all applicable regulations throughout the implementation process.
• Document all aspects of the project, including client decisions, system configurations, timelines, milestones, meeting notes, and outstanding issues.

Qualifications : Required :

Preferred :

Key Competencies :