Franchise Business Advisor

Job Description

Job Description

Position Objectives :

Provide support to Franchise Partners to :

Uphold the Gold Standard in service

Grow their business

Understand and improve financial stability

Support Training practices

Responsibilities : Gold Standard

Provide guidance and support so that the unit remains at Gold Standard

Conduct periodic Gold Standard evaluations to provide direction and support to correct deficiencies

Provide ongoing support to ensure smooth operational processes within the restaurant

Act as a liaison to provide resources when needed to ensure Gold Standard performance

Assist in the creation of action plans as needed to support operational improvements

Monitor EcoSure reports and provide support to correct deficiencies

Business Growth

Partner with Franchise Partners to develop Local Store Marketing initiatives

Provide insight into sales and customer count trends, identifying opportunities for improvement

Provide insight into delivery, drive thru, dining room results

Assist with building strong ties within the community

Financial Stability

Conduct periodic financial reviews with the Franchise Partner to understand the financial stability of the unit

Provide guidance to improve areas that are not in line with expectations

Assist with action plans and training to support improvement in areas such as food cost, labor, TCT

Coach for improvement using the Playbook and other training tools

Training

Provide support and guidance to ensure current training processes are executed

Assist in the certification of service and production trainers and Operations Specialists

Provide insight and assistance to improve training effectiveness

Facilitate training workshops to address training deficiencies

Lead new program training (i.e. SMARTTrak) and New Product Launch training

Restaurant Visit Preparation & Task List

Review results dashboard

Review staffing levels

Roster

Rates of Pay

Hours of Operation

Dining Room Open – analyze trends

Delivery & Dthru – analyze trends, speed of service

Gold Standard Evaluation / Brand Standards reinforced

EcoSure reviewed

TCT reviewed

Prime Costs and Margin Analysis

Labor Matrix & Punch Report reviewed

Periodic Financial Reviews

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