Manager, Business Operations

Job Description

Job Description

Manager, Business Operations

About Zero Homes

Zero Homes is building the industry's most advanced digital-first home upgrade platform, enabling high-fidelity heat pump and electrification design, entirely remotely. With residential buildings responsible for 20% of climate emissions in the US, there is an extraordinary opportunity to get homes off fossil fuels, help homeowners save money, and impact decarbonization at scale. Zero Homes is pioneering a frictionless, digital sales and install experience to accelerate the transition to an all-electric future with a category defining software product. We enable homeowners everywhere, with a commodity smartphone, to get high quality advice, actionable quotes, and affordable installations without a single home visit.

We build technology to make electrifying homes accessible, affordable, and delightful. Join our team to help lead the charge and accelerate the energy transition.

About the Role & Your Impact

Zero Homes is hiring a Manager of Business Operations to join our HQ team in Denver. This is a foundational role that will help build the operational backbone of a fast-growing climate tech company. Reporting directly to the Head of Operations — and working closely with leadership across the company — you will own and improve key processes that drive how we deliver home electrification projects with speed, quality, and accuracy.

You will take charge of critical workflows across sales fulfillment, rebate management, job costing, quoting, and internal reporting. You’ll be responsible for ensuring the systems and data we rely on reflect what’s happening on the ground — and that our processes scale as the business grows. From managing special projects to filing rebates to reconciling financials, you’ll be the connective tissue between project delivery and business performance.

You’re someone who thrives in the details, enjoys building structure in messy environments, and brings an ownership mindset to everything you do. You’ve worked in a high-velocity operational setting before and are excited to join a mission-driven team that’s working hard to decarbonize homes across the country.

In this role you’ll work closely with our experienced leadership team as well as our CEO, with an expectation that you will grow into a more senior leadership role over time. You will primarily be required to work onsite, with some flexibility, and you will be working on several high-value, fast paced strategic projects alongside the leadership team.

Responsibilities

• Own and optimize business process tools (e.g., CRMs, spreadsheets, internal trackers) to support sales and fulfillment workflows
• Review customer projects, job scopes, and change orders to ensure accuracy and margin integrity
• Track job costing, monitor financial performance, and reconcile project data with actuals
• Generate and maintain operational reports on project timelines, fulfillment status, and pipeline health
• Manage rebate submissions and compliance documentation across programs and jurisdictions
• Collaborate cross-functionally to resolve operational issues and improve process quality across teams

What You Bring

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Zero Homes is committed to creating an inclusive and accessible experience for all candidates. We encourage you to apply even if you believe that you do not meet all of the above criteria!