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Customer Service Representative / San Francisco / Spanish speaker

Customer Service Representative / San Francisco / Spanish speaker

WHIZZSan Francisco, CA, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Position : Customer Service Representative, Full-time

Location : San Francisco (on-site)

We’re looking for motivated Customer Service Representatives to join our team. You’ll earn a competitive pay of $25 to $27 per hour , plus monthly performance bonuses . At Whizz, we appreciate your hard work and offer clear career growth, including chances to move into leadership roles. Join us and grow with the company!

Why choose Whizz :

Competitive salary : Earn between $25- $27 per hour, based on your skills and experience. This is a full-time position (35–40 hours per week).

Bonuses : Be recognized and rewarded for your exceptional contributions every month.

Leadership opportunities : Ambitious CSRs can step into a Team Lead role.

What you’ll do : New Customers :

  • Help customers choose the right bike, battery, accessories, and services.
  • Assist with signing up for subscriptions, processing payments, and setting up accounts.
  • Explain bike features and make sure customers have a great first experience.

Existing Customers :

  • Support customers with repairs, payments, and subscription questions.
  • Coordinate repairs with mechanics and perform minor bike adjustments when needed.
  • Handle invoicing, service follow-ups, and work with customer accounts.
  • Inspect bikes and manage fines when necessary.

    • Operations & Store Support :

  • Prepare reports about sales, inventory, and store operations.
  • Monitor inventory levels and coordinate stock as needed.
  • Keep the store clean, organized, and welcoming.
  • Assist with opening and closing the store.
  • Support your team and supervisor with other tasks as needed.

    • Requirements

  • Comfortable using Microsoft Office, Google Sheets, and other common productivity tools.
  • Good at multitasking and staying organized in a busy environment.
  • Ability to connect and work well with different types of people.
  • Flexible to work weekdays and weekends (if necessary).
  • Knowledge of additional languages (Spanish, French, or others) is a plus.

    • Benefits

    Training provided : We believe in empowering you to reach new heights.

    Paid time off : Recharge and relax with vacation, sick leave, and public holidays.

    401(k) retirement plan : Invest in your future.

    Performance-based bonuses : Enjoy additional bonuses tied to your outstanding performance.

    Flexible 8-hour shifts : Balance work and life seamlessly.

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