Strategy & Operations Contractor (Retail Operations Associate) - 22072

Job Title : Strategy & Operations Contractor (Retail Operations Associate)

Client : DoorDash

Location : Remote

About the Role

The Retail Operations Associate will play a key role in managing the retail partnerships pipeline , ensuring a seamless onboarding process and strong early performance of new merchants joining the platform. This role requires close collaboration with cross-functional teams - including operations, product, catalog management, growth, and marketing - to define launch strategies, ensure accurate store setup, and deliver an exceptional merchant experience from day one.

You'll design and implement scalable operational solutions that accelerate onboarding, reduce time-to-launch, and maintain the highest quality standards. Following launch, you'll monitor merchant performance during the first 90 days , tracking key metrics, identifying issues, and driving improvements to boost engagement and growth.

This is an exciting opportunity for someone who thrives in fast-paced, collaborative environments and enjoys solving complex operational challenges that have a direct impact on business growth.

Qualifications

Required :

• 1 3 years of experience in operations, strategy, or business development (preferably in retail, marketplace, or e-commerce environments ).
• Experience managing merchant or partner onboarding processes.
• Strong analytical and problem-solving skills , with the ability to track metrics and troubleshoot performance issues.
• Excellent cross-functional collaboration and communication skills.
• Proficiency in tools like Sigma , Excel / Sheets, and dashboards for performance monitoring.

Preferred :

Relevant Backgrounds

This role may be a great fit for candidates with prior experience as :

Key Responsibilities

How Success Will Be Measured

Success in this role will be defined by the Associate's ability to deliver smooth, high-quality merchant launches and drive strong early performance .

Key Metrics :

Why You'll Love Working Here