Sr. Sales Operations Manager

Job Description

Job Description

At Hi Marley, we're not just a technology company—we're on a mission to revolutionize the insurance industry with our conversational platform that makes communication simple, efficient, and delightful. Built for carriers, powered by SMS, and designed by insurance experts, Hi Marley connects people through seamless, friendly conversations that save time, money, and hassle. Our platform helps insurance carriers strengthen customer relationships while streamlining operations. With a focus on collaboration, coaching, and powerful analytics, we deliver the insights insurance teams need when they need them—creating a smooth, frictionless experience for customers along the way.

As our Sr. Sales Operations Manager, you'll play a pivotal role in shaping the systems, processes, and insights that power our revenue growth. You'll partner closely with leaders across the business to streamline operations, strengthen forecasting accuracy, and turn data into actionable strategies that help our teams scale effectively.

We thrive on teamwork and shared enthusiasm, which is why this role involves joining us in the office for two days each week.

What You'll Do :

• Process optimization, documentation, & change management : Identify and drive continuous improvement opportunities across contracting, forecasting, and deal execution workflows. Document key processes and implement change management best practices to ensure adoption and consistency across teams.
• Forecasting & performance analysis : Track forecast vs. actual performance and monitor forecast accuracy over time. Analyze attainment by deal characteristics, establish forecasting KPIs, and diagnose gaps or shortfalls to improve predictability.
• Lead management & marketing collaboration : Partner with Marketing to refine lead scoring, routing, and attribution processes for greater visibility and conversion. Partner with Senior Salesforce Admin to support lead handoff workflows to ensure accountability, timely follow-up, and accurate pipeline generation reporting.
• Reporting & dashboards : Create and customize reporting for growth initiatives to track key performance metrics. Build and maintain tailored dashboards and reports that drive data-driven decision-making for GTM and executive leadership.
• Tech stack selection & adoption : Evaluate, select, and manage sales tools to ensure they deliver measurable ROI and efficiency. Serve as the primary point of contact for vendor relationships, system enhancements, and end-user adoption.
• Presentation development : Develop high-quality materials for Sales presentations, including content for Board meetings, quarterly planning sessions, and company-wide meetings. Collaborate with stakeholders to ensure messaging, visuals, and data are accurate and aligned with business objectives.
• Sales events & meeting management : Plan and execute Sales events and offsites, managing all logistics, agendas, and timing (e.g., quarterly team events, regularly recurring sales meetings). Define and maintain the structure and cadence of team meetings, ensuring clear agendas, attendee alignment, and follow-up.

What We're Looking For :

Compensation, Benefits & Perks :

At Hi Marley, we are committed to fair and transparent pay practices. The annual base salary for this role is expected to fall within the range of [$82,000–$152,000], depending on experience, skills, qualifications, and location. Offers are determined based on these factors as well as internal peer equity. It's most common for new hires to start near the midpoint of the range, allowing room for growth as employees develop in their role. In addition to base pay, this role includes a variable compensation component. Total earnings will vary based on individual and / or team performance.

In addition to base pay, we offer a comprehensive total rewards package that supports both your wellbeing and professional growth, including :

Who We Are :

At Hi Marley, our culture is built on three core values that every employee embodies :

Life at Hi Marley :

Life at Hi Marley is shaped by collaboration, learning, and genuine connection. We're proud to foster an environment where people can do their best work, feel supported, and grow alongside a team that celebrates both individuality and shared purpose.

Hi Marley is proud to be an equal employment opportunity employer. We celebrate diversity and do not discriminate based on gender, sexual orientation, gender identity, religion, race, veteran status, disability status, or any other characteristic protected by applicable law. We are committed to building an inclusive work environment representing a variety of backgrounds, perspectives, and skills, where all employees are encouraged to be their authentic selves.

Hi Marley participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please review the documents under "E-Verify Poster" here : https : / / e- verify.uscis.gov / web / OnlineResources.aspx