Director of Claims

Claims Director

Pronto General Agency, a South Texasbased managing general agency, is dedicated to delivering high-value personal auto insurance products through competitive pricing, exceptional claims handling, and outstanding customer service. As we continue to grow, we're seeking talented professionals who thrive in fast-paced, high-growth environments and are ready to contribute to our mission.

Location : Brownsville, TX

Employment Status : Full-Time, Exempt

Schedule : Monday Friday, 8 : 00 AM 5 : 00 PM (40 hours / week)

Reports To : President, MGA

Supervises : Casualty Managers, Physical Damage Managers, Special Investigations & Subrogation Supervisor

Overview

The Claims Director is responsible for ensuring high-quality, efficient, and service-driven claims handling that supports strong loss ratio performance and delivers a positive experience to customers and claimants. This leader will provide strategic direction, operational oversight, and technical expertise to the Claims Department while driving productivity, process improvement, and departmental alignment with company goals. The ideal candidate is a collaborative, team-oriented leader who values cross-departmental partnership, encourages high performance, and fosters a culture of accountability and continuous improvement.

Key Responsibilities

Operational & Performance Leadership

• Maintain loss ratios that meet or exceed company expectations.
• Ensure accurate and timely claims handling.
• Reduce claim cycle times and improve operational efficiency.
• Oversee KPI performance, including closing ratios, audit scores, loss ratio, call response times, complaint levels, salvage / subrogation recoveries, LAE, claims cycle times, average payouts, BI settlements, and external reporting.

Quality, Compliance & Communication

Process & Risk Management

Strategic & Financial Oversight

Internal Partnerships

Expected Contributions

Achieving targeted loss ratios Continuous improvement in claims quality and speed Departmental profitability Accurate and timely reporting Compliance with procedures and regulatory requirements Development of team capabilities and departmental infrastructure Promotion of a culture focused on improvement, quality, and productivity

About You

Required : High school diploma and 15 years related claim experience required. At least 8 years of increasing growth through the management ranks from supervisor to branch manager. Appropriately licensed and / or certified in all states in which claims are being handled. Knowledge of all team member related functions.

Preferred : Bachelor's degree preferred. Behaviors : Requires exceptional analytical and problem solving skills. Ensures flawless and consistent execution of client service instructions and performance guarantees Ability to actively review work of others via file reviews; identify coaching opportunities, act on needed coaching opportunities and position subordinates for successful development leading to advancement within the organization.

Compensation and Benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market / geography, complexity or scope, specialized skill set, lines of business / practice area, supply / demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve : Medical / dental / vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include : Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more...

The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We Value Inclusion and Diversity

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.