Partner Success Analyst

Partner Success Analyst

The Partner Success Analyst is responsible for the production of major content assets and programs, with a specialized focus on engagement and adoption of ConnectWise products. Reporting to the head of Emerging Business team within Partner Success, this role will assist in program development, process improvement, cross-team collaboration, content marketing and analytics to generate engagement and drive product adoption.

Essential Duties and Responsibilities :

• Drive enhancements to self-service and web-based experiences for the Emerging business customer segment.
• Collaborate on defining goals and priorities, aligning them with partner use cases and available platforms / tools.
• Design, implement, and optimize digital programs and adoption campaigns to improve customer enablement and retention
• Develop targeted messaging strategies based on adoption milestones, partner journey stages, health scores, and user personas.
• Collect and analyze customer feedback to continuously refine digital engagement efforts.
• Support the creation and execution of retention strategies to boost product adoption and customer satisfaction.
• Monitor and report on customer health scores, satisfaction trends, and key success metrics.
• Contribute to the development of user-facing content including documentation, tutorials, blog posts, and videos.
• Ensure content is intuitive, effective, and seamlessly integrated into the customer experience.
• Partner with cross-functional teams to align internal initiatives with customer-facing programs.
• Assist in planning, executing, and tracking customer success programs and projects.
• Identify workflow inefficiencies and support the implementation of process improvements.
• Maintain and update CRM systems and customer success automation tools to ensure accurate tracking and reporting.

Knowledge, Skills, and / or Abilities Required :

Educational / Vocational / Previous Experience Recommendations :

Working Conditions :

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military / veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and / or to receive other benefits and privileges of employment.