Field Service Technician - $2,500 Sign On Bonus!

Overview

Position Overview

As a Field Service Technician, you will repair, maintain, install and remove brewing and serving equipment according to established company policies, procedures and standards. You can expect to interact with customers on a daily basis, troubleshoot complex issues, and collaborate with the sales team. Our Field Service Technicians support the overall sales function by providing outstanding customer care and prompt service.

Function Related Activities / Key Responsibilities

• With assistance from the Warehouse Manager or Field Service Supervisor, prioritizes and schedules service calls and installation / pick-up of equipment. Drives company vehicle to customer site to perform required tasks.
• With direction from customer and / or route salesperson, identifies proper placement of equipment. Installs or removes equipment, utilizing plumbing and electrical skills where applicable.
• Observes mechanical devices in operation and utilizes proper troubleshooting techniques to locate causes of trouble.
• Dismantles devices to gain access to and remove defective parts.
• Examines form and texture of parts to detect imperfections.
• Adjusts functional parts of devices and control instruments.
• Repairs or replaces defective parts. Installs special functional and structural parts in devices. Lubricates and cleans parts.
• Starts devices to test their performance.
• Perform preventive maintenance on devices.
• Initiates internal purchase order for parts and machines.
• Responsible for maintenance of assigned vehicle, including but not limited to cleanliness, inspections, scheduled maintenance, etc.
• Responsible for managing parts inventory.
• Responsible for proper opening and closing of work orders, invoicing non-serialized equipment, issuing parts and placement and pick-up of café equipment utilizing a handheld computer device.
• Maintains bin of labeled defective parts and maintains warranty eligibility.
• In the absence of a manager, investigates and reports damages caused by company owned equipment to customer property.
• Completes bench work orders as directed by supervisor.
• Inspects used parts to determine changes in dimensional requirements.
• May be requested to perform different or additional duties as assigned.

Position Requirements

Passing score on aptitude test required in lieu of high school diploma or equivalent

Experience with Community Coffee, even if unrelated, may fulfill this requirement at the discretion of the hiring manager with approval from Human Resources.

What we're looking for

Physical Demands / Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following :

Our Values

Champion People Welcome Individuality, Learn Together, Encourage Each Other

Inspire Creativity Dream big, Think Fresh, Make It Happen

Wow Our Customers Serve with Purpose, Exceed Expectations, Do What's Right

Serve Our Communities Be Genuine, Bring Joy, Make a Difference

Win Together Be Brave, Have Fun, Celebrate

Community Coffee Company offers a competitive salary and benefits package including health, dental, vision, life insurance, 401(k), short- and long-term disability, paid time off and employee assistance program.

Community Coffee Company and its subsidiary companies will provide equal employment opportunities to all applicants and employees without regard to an applicant's or employee's race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. Community Coffee Company will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law. Community Coffee Company will also provide reasonable accommodations to allow an employee to perform the essential functions of a position, as required by applicable law. This application is considered current for sixty (60) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.

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