Principal Product Manager, Growth

Principal Product Manager, Growth

PagerDuty is seeking a Principal Product Manager to lead our Growth initiatives and drive our transformation of value realization throughout different verticals of our product. In this pivotal role, you'll own the end-to-end user journey from trial acquisition through paid conversion and platform adoption for existing customers across our Operations Cloud. You will build experimentation capabilities organization-wide while leading the vision, strategy, and execution of conversion optimization initiatives. You will collaborate closely with product, engineering, design, pricing, and go-to-market teams to transform PagerDuty's value realization and product adoption. Your analytical mindset and ability to synthesize user behavior data with experimentation results will be crucial as you optimize conversion funnels, onboarding experiences, and feature adoption workflows. The ideal candidate excels at building experimentation cultures, demonstrates strong business acumen in hybrid SLG / PLG environments, and thrives in fast-paced settings while managing multiple priorities and training other PMs on growth practices.

Key Responsibilities :

• Growth Strategy & Experimentation
• Lead the vision, strategy, and execution for AI growth products and services.
• Lead vision, strategy, and execution for trial-to-paid conversion as well as existing customer optimization across Operations Cloud platform.
• Build and scale experimentation infrastructure and culture across product teams.
• Guide products through optimization cycles, setting clear success criteria and stage-gates for conversion improvements.
• Make data-driven decisions to optimize user onboarding, activation, and expansion metrics.
• Cross-Functional Leadership & Enablement
• Matrix manage 8 engineers and dedicated UX designer focused on growth initiatives.
• Train and enable existing PMs to integrate growth mindset and experimentation practices.
• Collaborate with pricing team on packaging strategies that drive user adoption during consumption model transition.
• Partner with Marketing, Sales, and Customer Success to define product-led go-to-market strategies.
• User Experience & Conversion Optimization
• Transform fragmented trial experiences into cohesive user journeys that drive activation.
• Build in-product growth levers (upgrade prompts, usage dashboards, feature discovery workflows).
• Optimize product navigation and information architecture for self-service adoption.
• Leverage AI capabilities where appropriate to enhance personalization and user guidance.
• Analytics & Performance
• Establish growth analytics capabilities to understand user behavior and conversion drivers.
• Design and execute A / B and multivariate testing programs to optimize key growth metrics.
• Synthesize qualitative customer feedback with quantitative experimentation results to ruthlessly prioritize based on impact.
• Drive rapid iteration cycles with comfort for frequent testing and learning.

Basic Qualifications :

Preferred Qualifications :

This role offers the opportunity to re-build PagerDuty's growth capabilities from the ground up while driving significant business impact through improved user experiences, conversion optimization, and organizational experimentation maturity.

The base salary range for this position is 180,000 - 304,000 USD. This role may also be eligible for bonus, commission, equity, and / or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills / competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts!

PagerDuty operates a hybrid work model with offices in 8 major cities : Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in :

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact : Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site and @pagerduty on Instagram.

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.