Desktop Support Specialist

Delaware Nation Investments / Emerging Technologies This is a non-personal services order to provide seamless support to Air Force Research Laboratory (AFRL) Information Directorate (RI) for Information Technology (IT), communication and computer management services including service desk support, desktop support, network support, enterprise services, web services, cybersecurity and information assurance support, communications support, field services, and specialized information systems support.

The Systems Analyst I (Desktop Support Technician) will work within the base User Services / Comm Focal Point team for all customer incidents and in support of the full client system lifecycle from deployment to remnant security.

Requirements

The Systems Analyst I at AFRL / RI will have generalized knowledge or experience in federal or corporate client systems management. 1-3 years’ experience in the following :

• Client System Deployment
• WDS / PXE imaging
• Joining client systems to a Windows domain
• Client System Delivery
• Backup / Restore of user profiles
• Configuration of user facing applications
• Client System Troubleshooting
• Printer / File Share connections
• General user facing application troubleshooting

Additional :

Benefits

Benefits Include :

Other Duties :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.