Director of Member Experience & Sales

Overview

What do benefits, membership to a state-of-the-art fitness center, up to 20 paid holidays, PTO and working at the JCC have in common? Read below to find out!

Pay Range : $95,000-105,000 annually

The Place : The Oshman Family Jewish Community Center (OFJCC) is an exciting and innovative non-profit organization in the heart of Silicon Valley. We create fun, meaningful, inclusive, and joyful experiences through educational, social, cultural, spiritual, fitness, and wellness programs. Year-round positions are available!

The Job : As the Director of Member Experience & Sales you will oversee the productivity and success of the membership Sales and Member Services Teams. You will focus on developing leads, enrolling new members, and ensuring both team and individual sales goals are met. A key responsibility will be building strong relationships with prospective and current members to support retention and create a strong referral base.

The Perks

Medical, dental, and vision insurance

Paid holidays and paid time off

403(b) retirement

Free membership at our award-winning fitness center

Employee discount program

Benefits exceptions apply, based on # hours worked per week

The Core Duties

Lead sales and membership growth by developing and executing strategic sales, marketing, and corporate outreach initiatives

Hire, train and mentor sales and membership services staff to build high-performing, member focused teams. Cultivate and lead a positive, team-centric culture that is welcoming and inclusive to all

Cultivate a culture of upselling programs and offerings at the time of sign-up, promoting Personal Training and Small Group Training programs, as well as offerings outside the Fitness Department such as summer camps, preschool, and Arts and Culture programs

Manage the Customer Service Desk and Member Services teams, ensuring seamless service delivery and an excellent member experience for members and visitors. Ensure staff are receiving ongoing customer service training and identify opportunities to enhance the customer service experience.

Prepare and manage budget each fiscal year

Responsible for the administrative duties such as payroll, scheduling and other operational requirements

The Essentials

Minimum of 7 years sales management experience

Bachelor's Degree in fitness, hospitality, or business-related fields

History of leading high-performing teams who consistently hit and exceed sales goals

A proven track record of fostering business partnerships and developing key client relationships to maximize program success and profitability

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations

Strong interpersonal, communication and presentation skills. Ability to communicate information clearly (written and oral)

Must be a self-starter, highly motivated, organized, with good time management and great follow-up skills

Ability and desire to work independently and as a team member with the community and other employees

Strong organizational skills and customer-service oriented approach

Ability to problem solve, take initiative, set priorities, handle multiple projects and exercise good judgment in a fast-paced, dynamic, deadline-driven environment

Professional appearance and phone manner

Successful track record leading sales, operations, and customer service

Scheduling flexibility to work occasional evenings and weekends to support programming

Highly skilled in Word, Excel, as well as proven ability to work with different CRM systems (i.e., Amilia, Salesforce, Gym Sales, etc.)

Able to work evenings, weekends and holidays as needed

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