Senior Operations Processor (Work Director 2)

Senior Operations Processor

Wells Fargo is seeking a Senior Operations Processor who will provide team support in the Lockbox Business Operations as part of Payment Operations. As a Work Director, you will oversee the daily activities for a functional area within Lockbox Operations. You will coordinate, prioritize, and distribute daily work; monitor work in progress, adjust staff resources as needed; coordinate training; and assist in scheduling staff to meet production deadlines. Provide production and performance feedback to site leadership. Other duties may include opening, receiving, logging, batching, scanning, preparing, and distributing incoming and / or outgoing mail, as well as data entry and routine math calculations. The successful Work Director will demonstrate strong attention to detail, organizational skills, ability to follow procedures, and basic computer knowledge. They have the desire and motivation to constantly improve their ability to perform each function quickly and accurately. The working environment is fun with a casual dress code in a highly secure facility.

In this role, you will :

• Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance.
• Use technical expertise in the designated area and resolve escalated issues.
• Provide feedback and present ideas for improving or implementing processes and customer support.
• Perform complex operational and customer support initiatives within Operations functional area.
• Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures.
• Apply technical knowledge and expertise to perform work and action requests.
• Provide subject matter expertise and interpretation of procedures to staff.
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
• Interact with internal customers.

Required Qualifications :

Desired Qualifications :

Job Expectations :

Schedule :

This position schedule is variable - Schedule Thursday - Monday 9 : 00AM - 5 : 30PM, Sat / Sun 9 : 00AM - 6 : 00PM or until work is complete. Tues / Wed off. This is an open-ended schedule with the start time and end time determined by workflow. Required overtime and holidays as needed. Not eligible for remote work. Schedule may be subject to change; based on operational need and changing work requirements.

Location :

18035 Sperry Dr Tukwila, WA 98188 Alternate Work Shift - Saturday - Wednesday 9 : 00 AM - until finish

Pay Range :

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates. $25.96 - $34.13

Benefits :

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements :

Req Number : R-504805