User Provisioning Support

Name User Provisioning Support Request # OA-2506-30343-009 gency, State Office of Administration (OA), MO Location Jefferson City, MO Contract Duration 09 / 01 / 2025 - 08 / 31 / 2026 SOW The State of Missouri seeks on-site vendor resource(s) to support processing of Active Directory (AD) accounts, Microsoft 365 access, and related provisioning tasks. Support includes creation / modification of accounts, security / compliance adherence, PowerShell-based automation, and ticket / task management.

Key Elements :

• 7+ years vendor experience in Microsoft / AD / Exchange
• Working Team : AD + Exchange + Network Systems (&Client;1 yr each)
• Full on-site, no offshore / offsite
• ~5,000-6,000 tickets / month expected
• Strong documentation and troubleshooting skills
• Work involves ticket / task handling, automation (PowerShell, Ansible), and direct collaboration with ITSD teams
• Deliverables : Monthly Status Reports, Weekly Ticket Updates, Approved PDAFs

Submittal Requirement Complete and sign SOW Document (Word)

Include Deliverable Payment Milestones

Separate SOW Response (PDF) : overview, experience, resource roles, methodology

Exhibits A-D

≤50 pages (excluding resumes), 11pt+ font, no embedded files / videos / hyperlinks

Email submission only Evaluation Criteri MAKE SURE THE BELOW POINTS MATCH YOUR SOW AND EVAL FORM

Cost - 52 points

pproach and Methodology for Scope of Work - 24 points

Personnel Qualifications and Biographies - 74 point

Company History and Experience - 50 points

Potential bonus points if Exhibit D is completed :

MBE / WBE Participation - 10 points

Organization for the Blind / Sheltered Workshop Preference - 15 points

MO Service-Disabled Veteran Business Preference - 3 points

Total - 228 points References Two (2) case studies required with client name, contact, and project information Resumes required? Yes - for all proposed resource(s) ny specific requirement 100% on-site (Jefferson City, MO); 8am-5pm CST, M-F

U.S.-based personnel only; no offshore / offsite

dherence to OA / ITSD security, policy, and documentation rules

Vendor replacements must be approved by State

No travel required

No embedded videos / hyperlinks in SOW response

Data must remain within U.S. Hardcopy / Email / portal submission Email Link Via Email