Delivery Service Provider (DSP) Manager (Bilingual Mandarin & English)

Job Description

Job Description

We are currently hiring multiple Operation Support Specialists to lead and manage our operations teams across multiple locations in America. In this role, you will be responsible for overseeing operations in various regions, supervising data-related tasks, and optimizing standard operating procedures to ensure efficient and standardized operations. Our goal is to maintain high service standards, and as a result, you will be required to support and guide local operations teams in cities throughout the United States.

Job Type : Full Time

Work Location : Hybrid - Brea, California

Who Are We?

UniUni is a Canadian courier for e-commerce and logistics companies that is full of energy and determination. Our team and technology elevates and streamlines fulfillment services in Canada to meet customers' demanding expectations. With tens of thousands of parcels fulfilled daily, we have established ourselves as a leader in the last mile delivery and e-commerce fulfillment operation in Canada.

What Do We Offer?

At UniUni, we offer exciting opportunities to our employees to achieve their career goals. We value lateral moves as much as vertical promotions – we believe all roles should develop your skills, broaden your experience, and help you build a rewarding career. We know you are not only seeking a job, but a career to pursue. If you are ready to join UniUni’s dynamic team, while working hard and having fun doing it, we invite you to apply online and let us know how you can be part of our success story.

What You’ll Do?

• DSP Strategy & Partnership Management
• Develop and execute strategies to identify, onboard, and manage DSPs, vendors or partners.
• Establish strong, long-term relationships with DSPs to ensure service quality and compliance.
• Negotiate contracts and performance agreements with DSP partners.
• Operational Performance & Optimization
• Monitor DSP performance using key metrics (on-time delivery, customer satisfaction, efficiency).
• Identify and resolve issues related to DSP operations, ensuring service reliability.
• Implement best practices to enhance DSP productivity and cost-effectiveness.
• Risk Management & Compliance
• Ensure all DSPs comply with safety, legal, and operational regulations.
• Investigate and resolve delivery failures, escalations, and disputes.
• Develop contingency plans for DSP disruptions to minimize business impact.
• Cross-Functional Collaboration
• Work closely with warehouse, logistics, and customer service teams to align DSP operations.
• Support expansion into new regions by sourcing and integrating DSPs.
• Provide insights and recommendations to leadership on DSP performance and market trends.

Requirements

What You’ll Do

Benefits

Why Join Us?

Benefits

If you have the expertise in managing DSP networks and are passionate about optimizing last-mile delivery, we’d love to hear from you! Apply today.