Ecommerce ManagerStoltzfus Meats • Gordonville, AL, US
No longer accepting applications
Ecommerce Manager
Stoltzfus Meats • Gordonville, AL, US
21 hours ago
Job type
- Full-time
Job descriptionManage all aspects of the ecommerce platform, including product listings, order fulfillment, and customer interactions. Oversee logistics, inventory management, and shipping for ecommerce orders to ensure timely and accurate delivery. Collaborate with the marketing, web development and internet sales teams to develop promotions, optimize user experience, and drive online sales. Lead the customer service team, ensuring a high level of satisfaction for both ecommerce and corporate customers. Address escalated customer issues and implement solutions that enhance the customer experience. Monitor and improve service levels, response times, and overall communication quality. Hire, train, and manage staff across corporate accounts, fundraising, ecommerce, and customer service departments. Develop team members by providing clear expectations, feedback, and opportunities for professional growth. Foster a collaborative and goal-oriented environment to achieve business objectives. Work closely with Director of Sales & Marketing to set and achieve financial goals, identify growth opportunities, and develop long-term strategies. Analyze sales data, market trends, and customer feedback to inform decisions and optimize performance. Ensure compliance with company policies, procedures, and industry regulations. Manage budgets, track expenses, and ensure profitability within assigned areas of responsibility. Provide regular reports on ecommerce sales, corporate partnerships, fundraising efforts, and customer service metrics to leadership. Continuously review and improve operational workflows to increase efficiency and accuracy. Proven experience in management, ecommerce, and / or corporate sales. Strong leadership skills with a history of managing cross-functional teams. Excellent communication and interpersonal skills. Ability to analyze data, develop strategies, and implement them effectively. Proficiency in ecommerce platforms, customer service management tools, and business software (e.g., MS Office, CRM). Ability to work in a fast-paced environment, managing multiple priorities simultaneously. Bachelor's degree in Business, Marketing, or a related field preferred. High level of integrity and commitment to the mission of Stoltzfus Meats. Proactive problem solver and results-driven leader. Strong organizational and time management skills.
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The Manager of Ecommerce Operations is responsible for overseeing and managing all corporate accounts, fundraising initiatives, customer service, and day-to-day operations of the ecommerce department. This role involves strategic planning, operational management, and the ability to drive growth while ensuring high-quality customer experience across all channels. The GM will lead a cross-functional team to meet business goals and uphold the values of Stoltzfus Meats.
Key Responsibilities :
- Build and maintain relationships with corporate partners and fundraising clients.
- Develop and execute strategies to grow corporate sales and fundraiser participation.
- Ensure smooth execution and fulfillment of large orders, meeting the specific needs of each client.
Ecommerce Operations :
Customer Service :
Strategic Planning & Execution :
Operations & Reporting :
Qualifications :
Personal Attributes :
Seniority level
Seniority level
Associate
Employment type
Employment type
Full-time
Job function
Job function
Management and Sales
Industries
Food and Beverage Manufacturing
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Ecommerce Manager • Gordonville, AL, US
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