Office Receptionist Lead- Animal Shelter

Office Receptionist Lead

The Office Receptionist Lead Animal Services provides lead oversight of the Animal Services Office Receptionists with the daily customer service duties in the shelter.

An employee in this class leads the Office Receptionists Animal Services with the daily customer service duties and tasks and serves as the main point of contact for escalated customer service questions and requests. Work is performed under the general supervision of the Customer Service Manager.

Essential duties and responsibilities include, but are not limited to :

• Provides oversight and serves as a lead for Customer Service personnel and the call center.
• Assist with processing adoptions, return to owners, transfers, intakes, and outcomes as needed.
• Provides support to staff on processes, procedures and systems.
• Serves as the initial contact for escalated customer service challenges.
• Covers agency when all supervisors are absent.
• Mentor and train new and existing employees.
• Assists the Customer Service Manager with preparing and taking deposits to the bank.
• Assists with preparing daily financial reports and documentation.
• Assists with daily financial monitoring.
• Assists with program management for the Spay and Neuter Voucher Program, Rabies Clinics, Mobile Pet Assistance Center (MPAC) outreach program, and other ongoing Shelter events.
• May become a certified Rabies Vaccinator and assist with vaccines and microchipping as needed.

Adoption Coordination :

Customer Service and Administration :

Support Foster Program :

Knowledge, Skills, and Abilities :

Minimum Qualifications :

High school diploma or GED and three years of experience in an animal shelter, veterinary clinic, animal rescue or other animal-related work.

Preferred qualifications :

Previous experience in a veterinary hospital, humane society or other animal care facility. Previous experience as an assistant supervisor or lead role overseeing, leading and coaching subordinate staff.

Physical Demands :

Work in this class is described as medium and frequently requires the physical exertion to move objects and complete tasks. Must be able to physically perform the basic life operational functions of climbing, balancing stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking hearing and repetitive motions. Also, employees must possess visual acuity to determine colors, read, write, and the accuracy, neatness and the thoroughness of work assigned. Heavy work exerting up to 50 pounds of force occasionally, and / or up to 20 pounds of force frequently and / or up to 10 pounds of force constantly to move objects.

Work Conditions :

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions and expectations. While performing the functions of this job, the employee is regularly required to talk or hear; frequently required to stand, walk, sit, and use hands to finger, handle, or feel, and reach with hands and arms. The employee must occasionally lift and / or move up to 50 pounds; frequently lift and / or move up to 50 pounds; frequently push and / or pull up to 100 pounds. Specific vision abilities required by this job include close vision.

Working conditions are in a kennel environment with frequent exposure to laboratory conditions including hazardous materials, unfavorable fumes and odors, and working with animal body fluids and infectious diseases, and loud noises.

May Require Driving :

This position may require driving for this position whether driving a County owned or personal vehicle to conduct county business such as but not limited to attending conferences, meetings, or any other county related functions. Motor Vehicle Reports may be verified for valid driver's license and that the driving record is compatible with the county's driving criteria. If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County's vehicle use policy.

Special Note :

This generic class description gives an overview of the job class, its essential job functions, and recommended job requirements. However, for each individual position assigned to this class, there is available a completed job questionnaire with a physical abilities checklist which can give further details about that one specific position. Those documents should be reviewed before initiating a selection process. They can provide additional detailed information on which to base various personnel actions and can assist management in making legal and defensible personnel decisions.

Guilford County is committed to providing Equal Employment Opportunity (EEO) to employees and applicants for employment regardless of color, religion, sex, national origin, age, disability, genetic information, sexual orientation or political affiliation. The County is committed to complying with all applicable federal, state and local laws that pertain to employment, and to providing a work environment that is free from discrimination of any kind. If you need an auxiliary aide, make the request forty-eight (48) hours in advance of the time the accommodation is needed by calling 336-641-3324.

We are excited about the opportunity of having you as a prospective new employee! You probably already know our county is a wonderful county to live in, but did you know it is also a wonderful place to work?

Below are a few of the reasons why we love working for Guilford County :

We offer Health Insurance (UnitedHealthCare) to all benefitted