Housing Case Manager

Job Description

Job Description

This is a unionized position represented by Local 8 of the Office and Professional Employees International Union (OPEIU). Starting wage is $35.04 to $35.04 an hour.

JOB SUMMARY

The Housing Case Manager (HCM) supports Plymouth residents by working as part of an onsite permanent supportive housing (PSH) team that is committed to supporting the well-being of residents and assists in maintaining high quality service delivery based on the values inherent in Plymouth’s mission, the principles of cultural proficiency, the tenets of harm reduction and trauma-informed care, and the ‘housing first’ philosophy. Specific tasks related to this position (but are not limited to) include support residents in their housing stability in identifying their housing stability barriers, partnering with residents to create Housing Service Plans, providing care coordination and supportive services to residents to meet their plan’s goals. This position also ensures there is a staff presence in buildings all while fostering a sense of community.

This position carries a designated caseload and is generally assigned to an individual Plymouth building but may be reassigned on a short- or long-term basis, based on business / service needs.

This is a unionized position, represented by Local 8 of the Office and Professional Employees International Union (OPEIU).

Work Schedule : This position may work up to a 40-hour work week (based on FTE), and at times requires working weekday evenings and one weekend day along with the willingness to work select holiday mornings.

ESSENTIAL JOB FUNCTIONS

(Responsibilities, accountabilities, and competencies; may not include all duties of this job)

Supportive Services

• In collaboration with each resident, develops and maintains a Housing Service Plan, which outlines goals that address transition needs and long-term housing stability needs of the resident in their new residence
• Maintain extensive working knowledge of resources available to residents within Plymouth as well as public benefits and community organizations, ensuring that tenants access resources to the greatest extent possible.
• Assists residents in scheduling appointments, arranging transportation, or transporting residents in Plymouth vehicle or rented vehicle to appointments; and accompany residents to appointments as appropriate
• Advocate, consult and collaborate with community providers to ensure continuity of care.
• Assists residents in moving into and / or out of their Plymouth housing as needed, following Plymouth policy and procedures.
• Mediates conflict using de-escalation and other techniques.
• Intervenes in crises, responds to emergencies, and initiates action as required, including contact with emergency response systems while focusing on the tenets of harm reduction and trauma-informed care.
• Assists with resident complaints and concerns, escalating them to the Residential Services Manager (RSM) as needed.
• Coordinate with the internal behavioral health team to support cohesive services to tenants.

Collaborative and Community Building

Qualitative and Administrative

ESSENTIAL JOB QUALIFICATIONS

(Any equivalent combination of knowledge, skills, abilities, education, and experience) :

Education : BA / BS degree in a human service field. Advanced education can be substituted for experience and / or years of experience can be substituted for the required degree.

Experience :

Minimum of two (2) years of experience working with homeless and low-income individuals, including persons living with mental and physical illnesses, chemical dependency / addictions, disabilities, HIV / AIDS.

Licensure / Certification : Valid Washington State Driver License and insurable driving record.

Knowledge, Skills and Abilities :

Ability and willingness to transport tenants to appointments on a regular basis or as needed.

Desired Qualifications :

For a full list of our benefits, please go to https : / / plymouthhousing.org / benefits -staff /