Patient Services Specialist - Family Medicine

Patient Services Specialist 1

Working Conditions : Training will be conducted onsite. Working Hours : Monday to Friday, 8 : 00 AM to 5 : 00 PM.

Job Summary : The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification and answering phones.

Essential Functions of the Role :

• Assists with patient duties to include patient relations, check-in or check-out, scheduling, insurance verification, and answering phones.
• Arranges follow-up visits and referral appointments.
• Assists with patient registration duties by collecting and verifying insurance information. Verifies patient demographics and enters changes into computer system. Directs patient to appropriate waiting areas.
• Accepts payments for physician / clinic services according to established guidelines. Posts payments and enters charges into computer utilizing appropriate codes. Generates daily payment reports and verifies cash drawer against report.
• Provides accurate patient, medical, financial or procedural information to patients or approved outside entities. May be required to discuss financial arrangements with patients.
• Receives and directs phone calls. Assists patients and other visitors. Responds to routine inquiries concerning practice services, hours of operation, etc. Ensures any patient complaints are handled appropriately. Assists with medical records duties as requested.

Key Success Factors :

Benefits :

Our competitive benefits package includes the following :

Note : Benefits may vary based upon position type and / or level.

Qualifications :