Member Solutions Specialist I

Collect past due consumer loans to minimize Ents exposure to risk and loss and ensure maximum return to its members by following Collection Department policies and procedures as well as adherence to State and Federal Laws. Furthermore the Member Solutions Specialist is responsible for making timely collection calls per performance standards in a professional and non-aggressive manner to correct the pattern of delinquency for our members. This position will undergo development to enhance and training on more advanced collection techniques in order to work with delinquent consumer loans not only to collect the past due payments but also explore pre-determined ways to help our members through loan modifications deferment requests referral to Green Path or credit counseling and payment arrangements.

Essential Functions

• Perform early stage consultative collection role utilizing various resources to collect on past due accounts such as negotiating payment arrangements and negotiating payment options (i. e. automatic transfers / bill pay / payment by phone etc. ).
• Interview members by phone to determine financial hardships find resolutions and present payment options.
• Provide support to co-workers.
• Bank Secrecy Act : Remains cognizant of and adheres to Ent policies and procedures and regulations pertaining to the Bank Secrecy Act.

Qualifications :

Minimum Formal Qualifications for this Position

Technical or Specialized Knowledge / Skills :

Certifications Required :

Environmental Physical and Psychological Requirements

Additional Information :

The pay range for this position is : $21 to $23 per Hour (S11)

Final compensation for this position will be determined by various factors such as relevant work experience specific skills and competencies education certifications and internal pay equity.

This position is eligible for a monthly incentive plan.

Benefits Summary Sheet

At Ent Credit Union we offer a comprehensive benefits package including :

For more information about our outstanding benefits please visit our careers page at anticipate this position to close on 10 / 30 / 2025. Please submit your application at your earliest convenience to be considered.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

Remote Work : No

Employment Type : Full-time

Key Skills

Commercial Property Paralegal,JAVA / J2EE,Building Construction,Javase,Administrative Services

Experience : years

Vacancy : 1