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Sales and Marketing IT Systems Manager

Sales and Marketing IT Systems Manager

CRESCENT SOLUTIONSCalifornia, US
30+ days ago
Job description

Sales and Marketing IT Systems Manager

MAIN JOB RESPONSIBILITIES / COMPETENCIES

As a Sr. Manager IT Sales & Marketing Systems within the Information Technology team, this individual plays a critical role working closely with the business and across the Information Technology organization defining, delivering, and supporting IT Sales and Marketing business solutions and supporting roadmaps. In summary, this position :

  • Provides cost-effective business systems and applications analysis in support of the development and implementation of business applications.
  • Includes evaluation, analysis, documentation of requirements, translation into proper system requirement specifications and configuration.
  • Formulates and defines systems scope and objectives based on both end-user needs and a thorough understanding of business systems, applications, and industry requirements.
  • Operates as a liaison between technical personnel and the appropriate end-user departments.
  • Evaluates and translates end-user needs and problems to technical associates and / or vendors where appropriate.
  • Understands the business implications of technical solutions and assists in defining and documenting the technology solutions to support any future business needs.
  • Instructs end users on new technology and enhancements using all appropriate communication tools as well as providing support for existing systems.
  • Monitors and maintains applications and restores services for end users.
  • Analyzes application problems and coordinates workable solutions.
  • Ensures availability and performance of systems and application environments through proactive as well as reactive analysis and maintenance.
  • Leads new system selection processes including requirement gathering, RFP development, and software vendor selection.
  • Manages service providers / vendors supporting business systems.
  • Other duties as assigned.

REQUIREMENTS

EDUCATION & TRAINING

Prefer undergraduate degree and 6-8 years relevant experience or graduate degree and 4-6 years relevant experience.

EXPERIENCE

  • Prefer 10+ years of relevant experience.
  • 6+ years working with Sales Force Sales Cloud.
  • 3+ years of IT management experience managing systems supporting Sales Force Sales Cloud.
  • SKILLS

  • Expert knowledge of business systems processes within the medical device manufacturing industry, including managing accounts and contacts, opportunity management, managing sales teams and activities.
  • Experience analyzing, designing, configuring, and supporting Salesforce implementations, including integrated apps and tools.
  • Experience managing and implementing advanced configurations such as custom objects, fields, formulas, validation rules, flows, and workflow rules.
  • Certified Salesforce Administrator having experience with Sales Cloud and SFDC Lightning framework.
  • Understands impact of emerging business trends and their implications for the company and its customers.
  • Excellent mentoring skills for developing subordinate staff.
  • Expert knowledge of and ability to put into practice commonly used SDLC methodologies (Waterfall, Agile, etc.).
  • Lead large-scale or complex business systems and application upgrades / enhancement development and installations.
  • Define cost and time estimates for implementation / development projects.
  • Provide Level 1 support for the applications in the portfolio.
  • Pay range is $k to $k - Final compensation / salary will depend on experience.