Asst Front Office Manager

Asst Front Office Manager

The William Vale aims to blend the authenticity of the Williamsburg neighborhood with a forward-thinking approach to the hospitality experience. The William Vale offers a comfortable contemporary atmosphere combined with intuitive design and modern comfort we pride ourselves on offering warm hospitality to all.

We understand that for our Colleagues to give their best work, we must meet (and exceed!) their expectations as an employer. We promote a culture of respect, diversity, career growth and fun. Success awaits motivated individuals who join our team.

Overview

A team-minded and solution-orientated people-person with expert communication skills who will provide leadership and support to the Front Desk team. A growth-focused professional who aims to constantly improve guest and employee experience.

Responsibilities

People & Leadership Responsibilities

• Coach and lead the Front Office Team alongside your fellow Assistant Front Desk leaders.
• Support the Director of Front Desk team vision by celebrating successes and providing feedback for growth. Keep a collaborative mind-set and lead by example.
• Build and maintain positive working relationships and communication practices with all departments to assure effectiveness and efficiency.
• Providing training to new hires and continued learning and coaching to all team members. Display an eagerness to grow and support the growth and advancement of your team members.
• Guest Facing Responsibilities
• Provide elevated, personalized, and best-possible service to guests at all times. Provide a memorable experience.
• Anticipate and respond to guest needs quickly, and proactively when possible. Expect and react promptly to guest requirements, requests, and inquires.
• Actively listen and ask questions as needed to fully understand guest complaints. Navigate difficult conversations with best practices, such as : remaining calm and professional, staying empathetic, and displaying confidence that you can help if / when you can't help, pull in support from management. Debrief team following difficult conversations assist Front Desk management in building tools and systems which may help moving forward.
• Communicate clearly, utilizing professional language and a friendly / warm tone.
• Promote all amenities, conveniences, and programs offered at The William Vale. Make guest to Concierge introductions.

Task-Based Responsibilities

Skills

Qualifications

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Salary $63,000 - $65,000