Patient Services Assistant (Full-time)

Job Description

Job Description

HHHN Mission

To provide the best health care, and access to that care, for everyone in our communities

HHHN Vision

To pioneer an innovative, sustainable and community-focused health system through comprehensive primary care and diverse partnerships

Proposed Schedule : 40 hours per week. Monday-Friday 9am-5 : 30pm with an occasional Tuesday evening and Saturday morning rotation.

Please note : Schedule is subject to change based on Health Center needs.

Position summary

Responsible for basic administrative and patient support services. Acts as a key member of the health care team ensuring that patients, providers and other team members receive prompt and professional service. Performs all clerical functions in the Patient Services setting. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily :

• Greets patients and other visitors promptly and professionally
• Assists patients, team members, providers and other team members with incoming and outgoing calls and fax transmissions
• Identifies emergency situations (over the phone or in the health center) and takes appropriate actions
• Forwards calls, faxes or other incoming correspondence to appropriate team member, creating a patient case or physically talking with team members as indicated
• Accurately enters and verifies patient demographics and insurance information / coverage over the phone and at check in
• Schedules / reschedules patient appointments, appropriately maximizing availability of provider schedule, utilizing the following to prioritize :

Patient’s usual provider

Qualifications : The requirements listed below are representative of the knowledge, skill and ability to perform the essential functions :

The pay rate for this position is $19.38 / hour.