Service Department Leader - A leader of evolution!

Job Description

Job Description

Summary

Service Manager – Lead the Ride Toward Health, Happiness, and Community Impact

Northtowne Cycling, Cedar Rapids’ century-strong cycling hub, is seeking a dynamic Service Manager to lead our passionate team into the next era of community wellness, operational excellence, and cycling innovation.

Who You Are

You’re a vibrant, hands-on leader who thrives in fast-paced environments and believes in the power of movement to transform lives. You’re ready to take the reins of a service department that’s more than just repairs—it’s a gateway to happier, healthier living. You’re strategic, empathetic, and obsessed with improving systems, empowering people, and servicing guests completely, every time.

What You’ll Do

• Lead and Inspire : Coach and develop a team of service technicians and support crew, fostering a culture of excellence, accountability, and joy.
• Streamline and Scale : Refine service operations for speed, clarity, and profitability—while keeping our values front and center.
• Elevate the Experience : Ensure every customer leaves feeling heard, helped, and ready to ride.
• Drive Innovation : Collaborate with community and Northtowne teams to evolve with the needs of our community.
• Build Legacy : Champion Northtowne’s Vision of being the best and most trusted bike shop.

What You Bring

Why Northtowne?

If you do NOT believe in helping our community live happier and healthier lives through cycling and fitness, we are not the company for you.

Duties

Requirements

Benefits

About Us

At Northtowne Cycling, we believe bikes are more than machines—they’re tools for transformation. For over 100 years, we’ve helped people live happier and healthier lives through cycling and fitness, empowering every rider to move with purpose, joy, and confidence.

We’re not just a bike shop—we’re a community hub, a trusted resource, and a team of passionate problem-solvers. We serve our customers completely, every time, with integrity, care, and a commitment to excellence.

As we grow, we evolve. Our systems, processes, and partnerships are constantly improving to meet the changing needs of our community. Whether it’s expanding mobile service, launching campus mobility programs, or refining our operations for greater impact, we’re driven by one goal : to help more people than ever before discover the power of movement.

Join us on the ride. Let’s build a healthier, happier Cedar Rapids—one pedal stroke at a time.