Regional Processor

Discover what’s possible with Evergreen.

We're looking to add people who feel the same way we do about our customers, our associates, and the work we do. In return, you'll be part of a growing, contemporary company that rewards creative thinking and believes in helping you get to where you want to be. You'll also enjoy a comprehensive benefits package and an attractive 401K plan to help you grow along with us!

The primary function of the Regional Processor is to ensure the timely and accurate packaging of all loans originated by our loan officers. Responsibilities include: Gather information and take each file from pre-approval to closing. Input proper loan information into the loan origination software. Responsible for ensuring that all loan documentation is complete, accurately verified and complies with company policy. Validate loan documents including; income, credit, appraisal, title insurance, etc. and prepare the application for submittal to underwriting. Review file documentation and make sure all items needed are requested. Order and coordinate loan documents. Meet crucial deadlines requested. Perform any additional duties/activities assigned by management.

Essential Duties and Responsibilities:

• Process FHA, VA, USDA, Conventional and other loan programs for assigned Loan Officer(s) within standard timeframes outlined in the company’s Processing Service Level Agreement.
• Obtain all required documentation, such as appraisal, title, escrow, verification of employment/income, asset verification, credit, insurance binders, etc.
• Assist in gathering loan conditions assigned by the Underwriter that will satisfy the condition.
• Prompt issuance of condition letters or needs lists to loan officers and/or borrowers. Communicate with borrower(s) directly on behalf of the Loan Officer via preferred contact method (IE email, phone, POS System etc.) as needed, to obtain Prior to Approval, Prior to Doc, Prior to Funding and Post Closing conditions as applicable.
• Communicate outstanding items to Loan Officers in a timely manner and assist Loan Officers and/or Borrower(s) with understanding of the loan requirements throughout the loan process.
• Assist with daily problem-solving and trouble-shooting.
• Schedule and maintain weekly pipeline review meetings with assigned Loan Officers and adhere to the Processor Driven Pipeline Management Policy.
• Proactively communicate and set expectations about what the process will or may potentially involve, including turnaround times for receipt of documents and impact of delays if applicable.
• Effectively manage assigned loan pipeline and actively work these loan through the process to closing.
• Order all required documentation, such as appraisal, title, escrow, verification of employment/income, asset verification, credit, insurance binders, etc. Follow up to ensure loan will close within allowed timeframes.
• Maintain and apply up to date technical knowledge of software, programs and interfaces.
• Stay up to date on loan guideline and program changes including but not limited to innovative products, new programs and investor overlays.
• Issue needs list to Loan Officers and/or clients in a timely manner and assist our Loan Officers and customers with understanding of the loan requirements to guide the loan to closing.
• Assess income, credit and asset documents against guidelines to ensure feasible submissions to underwriting; effectively articulate calculations and any impact/concerns. Communicate all changes in file status to underwriter.
• Manage customers’ expectations for internal processing timelines and provide frequent status updates. Anticipate potential issues or delays and partner with internal colleagues (as necessary) to ensure the loan moves forward for a successful transaction.
• Proactively identify and resolve issues related to the loan; appropriately escalate issues as needed while maintaining personal accountability for issue resolution and customer satisfaction.
• Submit files for loan closing documents within timeframes.
• Provide back-up processing as necessary.
• Complete 12 hours of annual training per year as outlined per company policy.
• Other duties as assigned.

Performance Expectations:

• Perform all actions in accordance with the Mission, Vision, and convictions of EHL.
• Provide a “WOW” experience and effectively communicate with associates, clients, partners, and vendors via phone, written communication and/or in person.
• Seek Feedback: Host regular and timely communication with associates and Manager.
• Be willing to assume additional responsibilities/duties/projects as they arise.
• Have strong organization skills, the ability to learn quickly, and accuracy/timeliness in completing tasks.
• Perform all actions in accordance with policies and procedures of the company.
• Expected to meet productivity guidelines of the position.
• Effectively use software specific for the position and Microsoft office products.
• Work well with other members of the EHL team and be willing to fill in when needed.

Specific Skills/ Knowledge/ Abilities Required for Position:

• High school graduate or equivalent.
• Proven work experience of 2 or more years in mortgage processing.
• Must pass in-house Mortgage test with 70% or better.
• Exercise good judgment and strong character, motivated, hard working.
• Ability to work well with fellow associates, clients and vendors.
• Ability to perform all tasks from start to finish and ensure loans eligible for purchase by our investors.
• Attention to detail and minimal error/default ratio.
• Good communication skills. Neat, clean, healthy work habits.

Physical Requirements:

• Requires all forms of dexterity and mobility throughout the shift, which may include extended periods of sitting and/or standing. Occasionally required to reach with hands and arms, twist, climb or balance, stoop, kneel crouch or crawl.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral, depth perception and the ability to adjust focus.
• Must be able to speak and hear, lift and carry up to twenty-five pounds (25 lbs.) or occasionally more.
• Ability to work in a fast-paced, occasionally noisy environment.
• May be required to drive for business purposes and if so, must hold a driver’s license in good standing and maintain personal auto insurance in compliance with EHL’s Auto Insurance policy.

Compensation:

The base hourly range rate for this position is $19.86 - $37.26 per hour, depending on a number of factors including location and experience. If applicable, associate may be eligible for per-file incentives, commissions, bonuses or other variable earnings as determined upon hire.

Benefits and Perks:

Eligible associates (and their families) have the option to enroll in medical, dental, and/or vision coverage of which both the associate and the company contribute towards expenses. Basic Life/AD&D insurance for eligible associates as well as a Short-term Disability benefit are provided by Evergreen. Additional Voluntary Life/AD&D, Long-term Disability benefits and Legal/ID protection plans paid for by the associate are also available. Associates are automatically enrolled in Evergreen’s 401(k) plan. Personal Time Off (PTO) of up to 13.34 hours may be earned monthly and associates may enjoy 9 paid holidays each year. Paid voluntary day of work, company matching on charitable donations and mortgage loan benefit.