Desktop Support

Role : Desktop Support

Location : Salem, VA

Duration : Long Term

Onsite work

Direct Client

Description :

• candidates local to the Roanoke / Salem, VA area required
• candidate will be required to work ONSITE daily M-F 8-5pm, NO exceptions

Required / Desired Skills

Skill

Required / Desired

Amount

of Experience

Extensive skill with use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365 and MS Teams

Required

Years

Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices

Required

Years

Ability to communicate effectively verbally and in writing with individuals and groups

Required

Years

Experience working with help desk request tracking and reporting tools

Required

Years

Strong Customer Service skills that include a "customer first" attitude

Required

Years

Provide computer training for field staff

Desired

Knowledge of computer / mobile device applications and how they operate in an enterprise environment.

Desired

Experience with creating training documentation.

Nice to have