Security & Technical Support Analyst

Job Description

Job Description

Basic Function :

This critical IT role combines security operations and technology support for various business areas at OCC. Security operations includes troubleshooting of security-related issues, recommendation of security best practices and leading projects to improve the company’s security posture. This role will also engage in supporting virtual servers, desktop systems, personal & networked printers, basic software troubleshooting, basic Network troubleshooting & support, basic Telephone Systems support and other responsibilities as needed.

Significant Responsibilities :

Security :

• Demonstrates a thorough understanding of IT security concepts, including common attack vectors, prevention methods, end-point detection and remediation (EDR), Security Incident Event Monitoring (SIEM) etc.
• Investigates and recommends security Monitoring best practices, nature of alerts and risk assessment.
• Partners with the Manager of IT Support to present security monitoring summaries, risks and remediation to upper Management.
• Works with the Cyber Security Compliance Manager to understand the security-monitoring framework and ensure that the right controls are being monitored completely.
• Recommends security solutions, methods to the Manager of IT Support.
• In conjunction with the Manager of IT Support, highlight problem areas quickly and effectively, ensuring that OCC Management has the information needed to make effective decisions.
• Participate in audits or cyber-security testing to provide supporting data as necessary.

Infrastructure Technical Support :

Delivery : This role requires someone who takes the initiative to investigate, collaborate and communicate. Drive excellence and doesn’t hesitate to challenge the status quo in a constructive manner.

Promotes OCC’s service excellence and quality. Provides excellent service to business partners; builds strong relationships and team cohesiveness; focuses on quality and positive solutions; communicates respectfully; demonstrates compassion and understanding in response to customer request / needs.

Champions OCC’s mission, vision and values (as detailed in our 15 Essential Points of Success ); complies with policies and procedures, ethical standards and Code of Conduct.

Job Scope :

Minimum Qualifications Required :

Education and Experience :

Other Minimum Qualifications : Effective interpersonal, communication and teamwork skills. Must have ample amount of knowledge with the Information Technology infrastructure to ensure timely problem resolution and to minimize service interruptions. Must be capable in handling tactical level tasks and projects.

Essential Skills, Abilities & Knowledge : CompTIA or vendor specific certifications a plus. Work schedule will be designed to provide a balance of hours-of-responsibility and off time but the ability to be available 24x7 is an essential requirement.

Working Conditions : This is a partially sedentary job which requires sight sufficient for computer use and hearing sufficient for extensive, direct and / or telephone contact with customers, management and employees. Responsibilities require an individual to be physically mobile to move around the facility. The nature of this position and the personal interactions involved require that an individual possess significant and persuasive interactive communications skills. 40+ hour on-site work week with on-call availability required. Sitting for extended periods of time, dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components, occasional inspection of cables in floors and ceilings, lifting and transporting of moderately heavy objects such as computers and peripherals. Reasonable accommodation may be made to enable individuals with a disability to perform the essential functions.

Note : This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.