Consumer Customer Experience Manager

A company is looking for a Consumer Customer Experience Program Manager to lead the Consumer Customer Experience team.

Key Responsibilities

Oversee and manage core support KPIs to ensure continuous improvement and target achievement

Lead preparation efforts for the next fiscal year, ensuring initiatives are scoped and ready for execution

Manage a team of 3-4 direct reports, providing guidance and support for operational performance

Collaborate with cross-functional stakeholders to align and deliver integrated customer experience strategies

Qualifications

Experience in Consumer Customer Experience Program Management is required

Prior experience in an ad hoc delivery service company is strongly preferred

Must be data-driven with experience in advanced data analytics

Proven ability to make process improvements and enhance KPIs