Shipping & Customer Service Assistant (Los Angeles)

V. Chapman is a boutique Women's clothing brand, specializing in occasion dresses. We work in a fast-paced environment with a small but growing team.

We are looking for a candidate who is excited about our product, has knowledge in Women's clothing, is excited to ship orders, check-in and organize product, process returns, has a positive attitude and good computer skills.

As a part of the Shipping and Customer Service Team, you will also assist in day-to-day customer service needs including providing product / services information to customers and resolving any problems that our customers might face. We are looking for someone who is organized, enthusiastic, patient, empathetic, and employs good communication skills. A successful customer service representative can put themselves in their customers shoes and advocate for them when necessary. They are confident at troubleshooting and willing to investigate if they dont have enough information to resolve customer issues.

Shipping Responsibilities :

• Shipping website and wholesale orders
• Processing returns
• Checking in product
• Organizing product - lifting boxes and inventory will be a part of the daily tasks.
• Provide accurate, valid and complete information by using the right methods / tools / information
• Handle customer issues, provide appropriate solutions and alternatives
• Follow communication procedures, guidelines and policies

Customer Service Responsibilities :

We are a small company so help in other areas, such as photoshoots etc... may also be an option if this is something you are interested in.

Skills :

Salary + Benefits :